Detail-oriented Assistant Manager offers more than 1-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
Product and service knowledge
Sales monitoring
Customer rapport
Training and development
Customer relations
Experience
01/2021 to Current
Assistant ManagerPizza Hut – Jasper, AL,
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Assisted manager in evaluating employee performance and cultivating improvement initiatives.
Directed and led employees, supervising activities to drive productivity and efficiency.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Delegated daily tasks to team members to optimize group productivity.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Completed inventory audits to identify losses and project demand.
Trained team of 0 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Supported sales management initiatives to optimize business development.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Oversaw team development according to industry service standards to further customer loyalty.
Organized schedules, workflows and shift coverage to meet expected business demands.
Enhanced sales by implementing merchandising and promotional improvements.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Planned and prepared workflow schedules, delegating tasks for 15 or 20-member team.
12/2017 to 01/2018
DishwasherOdorzx Inc. – Chicago, IL,
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Carried out various kitchen maintenance, including [Task] and [Task].
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment through [Technique] and [Technique].
Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Routinely partnered with other staff members to complete [Type] and [Type] daily tasks to maintain cleanliness and [Result].
Maintained assigned areas to keep organized and clean by mopping floor, [Task] and [Task] to reduce accidents and sanitize.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Assisted [Job title]s with [Task] and [Task] upon dishwashing completion and during peak meal times.
Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Organized clean utensils in storage bins for servers to access easily.
Studied methods of coworkers, successfully learning skills such as [Skill] and [Skill].
Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Maintained clean and well-organized kitchen areas to promote efficiency.
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Backed up [Type] and [Type] team members during heavy work periods to maximize team coverage.
Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
Wiped and sanitized various kitchen surfaces using specific cleaning supplies.
Completed all assigned prep work ranging from [Action] to [Action].
Built customer loyalty by providing sparkling clean dishes and helping [Job title] with special requests.
Moved food and supply items from delivery trucks to storage by unloading and organizing.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
01/2014 to 02/2015
BaggerCoborn's – Belle Plaine, MN,
Answered customer questions regarding products and store services.
Greeted customers to build rapport and increase customer satisfaction.
Illustrated solid work ethic and commitment through consistent attendance.
Demonstrated product expertise and directed guests to product locations.
Supported associates and management through superior performance and commitment to meeting team goals.
Documented product transfers and shipments using [Software] to keep records current and accurate.
Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
Explained return and replacement policies to educate and inform patrons.
Implemented cart collection system to reduce cart collection time by [Number]%.
Returned unwanted merchandise to appropriate store shelves.
Used [Type] handheld device to receive, inspect and log products for accurateness of shipment, quality and temperature.
Assembled cartons, crates and containers.
Checked prices for accuracy and reported inconsistencies to [Job title].
Collected empty carts and returned groups to store.
Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
Packed customer purchases carefully using tissue and bubble wrap to prevent damages.
Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
Performed [Type] and [Type] maintenance on carts to decrease need for new carts.
Bagged customer items in alignment with industry best practices.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Inspected outgoing shipments to maintain effective quality assurance standards.
Collected shopping carts from parking lot and returned to store.
Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
Efficiently packaged [Type] and [Type] items, maintaining consistency to meet fulfillment deadlines.
Connected customers with associate or member of management to handle advanced needs.
Notified security personnel of associate theft, customer shoplifting and [Type] issues.
Marked and labeled containers with accurate shipping information to prevent delays.
Conducted [Timeframe] cycle counts of [Type] and [Type] products and input corrections to warehouse inventory system.
Assisted management with weekly inventory by creating and implementing inventory control system.
Delivered courteous, prompt service by quickly attending to customer needs and requests.
Assisted customers with unloading purchases onto conveyor belt at checkout.
Checked store shelves to determine items requiring immediate restock.
Assisted in maintaining back room efficiency by unloading and loading deliveries [Number] shifts per week.
Operated hand trucks, pallet jacks and forklifts to move materials.
Stocked shelves when needed and notated shortages.
Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Assisted with organization and cleaning to maintain tidy store appearance.
Retrieved grocery carts from parking lot and returned to appropriate areas.
Education and Training
Expected in 06/2018
High School Diploma: West Allegheny Senior High School - Imperial, PA GPA:
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