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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Focused Assistant Manager possesses more than 6 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit-loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Customer relations
  • Staff training and development
  • Customer rapport
Experience
Company Name | City, StateAssistant Manager02/2019 - 01/2020
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Completed inventory audits to identify losses and project demand.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 4-member team.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed and motivated 4 employees.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Followed General Manager advice to improve leadership and supervisory skills.
  • Learned all aspects of the Optical business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Worked closely with store manager to maintain day-to-day operations.
Company Name | City, StateGeneral Manager09/2015 - 12/2018
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Tracked monthly sales to generate reports for business development planning.
Company Name | City, StateOptical Sales Representative03/2008 - 09/2015
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Responded to customer questions about products and services.
  • Applied knowledge of frames, lens designs and materials to assist patients in selection of eyewear.
  • Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Networked to build client base and promote products to new and existing clients.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Negotiated and closed deals with minimal oversight.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Collaborated with new customers to give details about company offerings.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
  • Established and serviced Number of accounts in assigned territory.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Education and Training
Apollo Senior High School | City, StateHigh School Diploma05/1987
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Resume Overview

School Attended

  • Apollo Senior High School

Job Titles Held:

  • Assistant Manager
  • General Manager
  • Optical Sales Representative

Degrees

  • High School Diploma

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