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Focused Assistant Manager possesses more than 6 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit-loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.
- Sales monitoring
- Product and service knowledge
- Customer relations
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- Staff training and development
- Customer rapport
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Assistant Manager, 02/2019 to 01/2020
Carrols Restaurant Group, Inc. – Spotsylvania, VA,
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Worked closely with customers to understand needs and resolve diverse issues.
- Completed inventory audits to identify losses and project demand.
- Oversaw daily operations, maintenance and administration of various properties.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Planned and prepared workflow schedules, delegating tasks for 4-member team.
- Maintained current understanding of company offerings to better serve customers and team members.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Oversaw team development according to industry service standards to further customer loyalty.
- Assisted in store opening by setting up office space, computers and cash registers.
- Collaborated closely with management team to roll out functional and strategic initiatives.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Managed and motivated 4 employees.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Followed General Manager advice to improve leadership and supervisory skills.
- Learned all aspects of the Optical business from ground-up to fully understand every operational facet and contribute to long-term business success.
- Organized resources and minimized waste to protect company interests and complete projects on time.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Worked closely with store manager to maintain day-to-day operations.
General Manager, 09/2015 to 12/2018
The Container Store – Natick, MA,
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Tracked monthly sales to generate reports for business development planning.
Optical Sales Representative, 03/2008 to 09/2015
Wal-Mart – Odessa, TX,
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Responded to customer questions about products and services.
- Applied knowledge of frames, lens designs and materials to assist patients in selection of eyewear.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Networked to build client base and promote products to new and existing clients.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Negotiated and closed deals with minimal oversight.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Collaborated with new customers to give details about company offerings.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
- Established and serviced Number of accounts in assigned territory.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
High School Diploma: , Expected in 05/1987
Apollo Senior High School - Saint Cloud, MN
GPA:
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