Focused Assistant Manager possesses more than 6 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit-loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.
Skills
Sales monitoring
Product and service knowledge
Customer relations
Staff training and development
Customer rapport
Experience
Assistant Manager, 02/2019 to 01/2020 Carrols Restaurant Group, Inc. – Spotsylvania, VA,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Worked closely with customers to understand needs and resolve diverse issues.
Completed inventory audits to identify losses and project demand.
Oversaw daily operations, maintenance and administration of various properties.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for 4-member team.
Maintained current understanding of company offerings to better serve customers and team members.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw team development according to industry service standards to further customer loyalty.
Assisted in store opening by setting up office space, computers and cash registers.
Collaborated closely with management team to roll out functional and strategic initiatives.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Managed and motivated 4 employees.
Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Followed General Manager advice to improve leadership and supervisory skills.
Learned all aspects of the Optical business from ground-up to fully understand every operational facet and contribute to long-term business success.
Organized resources and minimized waste to protect company interests and complete projects on time.
Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Worked closely with store manager to maintain day-to-day operations.
General Manager, 09/2015 to 12/2018 The Container Store – Natick, MA,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Analyzed quarterly sales statistics and prepared analyses for corporate management.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Tracked monthly sales to generate reports for business development planning.
Optical Sales Representative, 03/2008 to 09/2015 Wal-Mart – Odessa, TX,
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Responded to customer questions about products and services.
Applied knowledge of frames, lens designs and materials to assist patients in selection of eyewear.
Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
Answered customers' questions and addressed problems and complaints in person and via phone.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Made recommendations to customers to promote brand effectiveness and product benefits.
Networked to build client base and promote products to new and existing clients.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Negotiated and closed deals with minimal oversight.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Collaborated with new customers to give details about company offerings.
Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
Established and serviced Number of accounts in assigned territory.
Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Education and Training
High School Diploma: , Expected in 05/1987 Apollo Senior High School - Saint Cloud, MN GPA:
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