Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.Has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.
Highlights
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Accomplishments
- Awarded for the selection of my proposed Quality Improvement Plan for Safe Deposit Box Procedures and its application to the Chartway FCU enterprise
- Volunteered to work the Diamonds in The Sky Gala to help raise funds for children with terminal illness in an attempt to make their life dream come true
- Volunteered as the Celebrity Host for the Zombie Run hosted by Toby's Dream Foundation
- Exceeded sales objectives in 2013.
- Member of Honor Roll for 5 years
- Awarded part of the National Honor Society the last 3 years of high school
Experience
Assistant ManagerNov 2014 to Current
Carrols Restaurant Group, Inc. － Stanley , NC
Carrols Restaurant Group, Inc. － Stanley , NC
- Managed significant remodeling projects that enhanced the ambiance of the facility
- Accountable for budgeting, cost control, payroll, and general accounting
- Estimated food and beverage costs, updated menus, purchased inventory
- Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
- Recruited, hired, supervised, scheduled, and motivated staff
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Card Services RepresentativeSep 2013 to Nov 2014
Glacier Bancorp － Prescott , AZ
Glacier Bancorp － Prescott , AZ
- Maintained high volume phone interactions with both customers and fellow employees
- Delivered prompt, accurate and excellent customer service to branches in all four divisions
- Created procedures to allow proper training to employees on multiple different reports
- Worked multiple reports ranging from credit card applications to fraud prevention
- Acted as an operations support and help desk to all four divisions of the credit union
Information SpecialistNov 2012 to Sep 2013
Department Of Defense － Fairfax , VA
Department Of Defense － Fairfax , VA
- Followed established procedures and maintained security when allowing members access to their safe deposit boxes
- Recommended an electronic filing proposal which was selected to be created and imposed throughout the entire enterprise
- Determined member needs and directed members to appropriate personnel to meet critical member needs
- Created efficiencies to provide better communication between the front desk and loan officers regarding member needs and individual wait times
- Maintained proper procedures when entering the vault to ensure the security of employees, members, and the credit union
- Researched and solved extensive problems for members pertaining to their divers accounts and loans
TellerSep 2011 to Nov 2012
Bbcn Bank － Palisades Park , NJ
Bbcn Bank － Palisades Park , NJ
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Adhered to Chartway's security and audit procedures.
- Processed sales referrals and promoted bank services and products
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Delivered prompt, accurate and excellent customer service.
CashierJul 2010 to Jul 2012
Haley Auto Group － Chester , VA
Haley Auto Group － Chester , VA
- Managed the U-Scan machines for proper working order and customer complications
- Provided fast accurate service to create a pleasant shopping experience and to reduce wait times
- Answered customer questions and directed to appropriate personnel based on their needs
- Completed other miscellaneous tasks for managers and floor supervisors such as assembling in-store marketing displays and restocking returned items
Counter AssociateJun 2010 to Dec 2011
Carrier Enterprise － Katy , TX
Carrier Enterprise － Katy , TX
- Processed print jobs, reported shipping and packaging costs, added insurance for valued customer belongings, and properly packaged customer items to ensure safe delivery
- Scheduled time management to meet daily deadlines for postal and parcel pick ups
- Entered data into the Counter Manifest System for House Account and Mailbox applications
- Trained new employees on all UPS Store #5827 processes and procedures
Education
High School Diploma, General2008Great Hope Baptist School － City, State, USA
Graduated from Great Hope Baptist School
Some College, Elementary EducationPensacola Christian College － City, State, USA
Completed two years of college working toward a bachelor's degree in Elementary Education
Professional Affiliations
- Awarded for the selection of my Quality Improvement Plan for Safe Deposit Box Procedures to be applied to the entire enterprise for Chartway FCU
- Selected as the sole contact for SEG DDS deposits for the Chartway FCU enterprise
- Selected to test a new program, Synapsys, and report it's successes and failures while recommending appropriate changes
- Maintained Honor Roll for 5 years
- Awarded part of the National Honor Society the last 3 years of high school
Skills
Microsoft Office Products, Adobe Reader, Microsoft Publisher, Point of Sale, Counter Manifest System, Social Media, Symitar, Synapsys, Check 21, Palmetto, Meridian Link, Data Entry, Harland Check Order, Document Manager, AppFolio, Touch Bistro, Help Desk, Security, Budgeting, Cost Control, General Accounting, Inventory, Payroll
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Resume Overview
School Attended
- Great Hope Baptist School
- Pensacola Christian College
Job Titles Held:
- Assistant Manager
- Card Services Representative
- Information Specialist
- Teller
- Cashier
- Counter Associate
Degrees
- High School Diploma , General 2008
Some College , Elementary Education
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