Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic customer service professional with 12 years client interface experience. CORE STRENGTHS Strong organizational skills Top sales performer Active listening skills Customer service expert Seasoned in conflict resolution Adaptive team player Sharp problem solver Opening/closing procedures Energetic work attitude ACCOMPLISHMENTS Customer Assistance Worked with company systems such as Yardi Voyager and diligently completed all assigned tasks, working overtime as needed.

  • Operations management
  • Yardi expert
  • Sharp problem solver
  • Budgeting
  • Strong sales person
  • Strong leadership
  • Vendor sourcing
  • Bilingual
Assistant Manager, 06/2018 to Current
Hibbett Sports, Inc.Mansura, LA,
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Increased occupancy from 78% to 98%.
  • Handled all security deposit refunds.
  • Kept meticulous records of all correspondence with residents and tenants.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Checked rental eligibility by following Rincon Partner's verification process.
  • Conduct tours of vacant condominiums for prospective tenants to detail and promote property advantages, features and accommodations.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Business Manager, 01/2015 to 06/2018
Hackensack University Medical CenterTeterboro, NJ,
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Completed all reports due to corporate (MMR, Aged Receivables, GPR)
  • In charge of deposit accounting
  • In charge of leasing and renewal
  • Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
  • Monitored and documented all income, including delinquencies.
  • Handled customer complaints personally to verify they were properly handled.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • In charge of Hot Sheet for all owner/corporate visits.
Leasing Consultant, 05/2012 to 01/2015
Vicinia Property ManagementAlbany, GA,
  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
  • Immediately record all telephone and in-person visits on appropriate reports.
  • File own guest cards and maintain according to established procedures.
  • Inspect models and available "market ready", communicate related service needs to Property Manager.
  • Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
  • Update availability report, process applications for approvals.
  • I.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval.
  • Follow up with applicant regarding status.
  • Ensure apartment is ready for resident to move-in on agreed date.
  • Immediately follow-up on prospects that did not close and attempt to close sale again.
  • If unable to help prospect, refer them to sister communities to meet prospect's needs.
  • Secure new resident's signature(s) on appropriate paperwork prior to move-in.
  • Orient new residents to community.
  • Assist in monitoring renewals.
  • Distribute and follow-up on renewal notices.
  • Monitor advertising effectiveness.
  • Gather information about market competition in the area and file.
  • Represent the company in a professional manner at all the times.
Teller Operation Specialist, 10/2006 to 04/2012
  • Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks, assist the manager with resource management, operational excellence, managing partnerships, associate development and proficiency, and building and retaining customer relationships, assist with choreography of customer traffic including direct routing of preferred customers to specialists from either the lobby or self-service area to help drive overall "One Team" revenue growth.
  • Ensure customers are connected to the best financial resources to help them achieve their financial goals, maintain the highest level of customer service in all actions and interactions, leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy.
  • Handle customer escalations; ensure enterprise complaint tracking is executed.
  • Coach associates to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transaction accuracy and customer engagement.
  • Assist associates in handling more complex transactions and resolving issues that require an in-depth understanding of regulatory compliance and policy and procedural knowledge Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues.
  • Ensure associate and customer safety.
Education and Training
Phoenix College - Phoenix, Az
Activities and Honors

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  • Business Manager
  • Leasing Consultant
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