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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Enthusiastic Assistant Manager offers over 19 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about retail operations and best practices to maintain effective operational output.

Detail-oriented Assistant Manager offers more than 19-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Training and development
  • Project management abilities
  • Customer relations
  • Time Management
  • Customer rapport
Experience
Assistant ManagerDec 2011 to Current
Company Name － City, State

Managed personnel scheduling, facilitating adequate coverage to meet demand.

  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assisted office manager with payroll, posting insurance checks, daily deposits and monthly reports.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Planned and prepared workflow schedules, delegating tasks for 12-member team.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
  • Verified, updated and entered patient information into system.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
Office ManagerApr 2002 to Dec 2011
Company Name － City, State
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Updated employee paperwork and records.
  • Planned for major business changes, including system conversions and office construction renovation.
  • Managed office inventory and placed new supply orders.
  • Performed billing, collection and reporting functions for dental office.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Trained all new employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Organized patient files and streamlined operations to improve efficiency.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Generated financial reports for management review.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Interviewed, onboarded, developed and oversaw daily activities of 4 clerical and administrative office personnel.
  • Supervised dental office with 12 employees, consistently cultivating productive and positive work atmosphere.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Directed team of 12 administrative professionals to meet team needs in fast-paced environment.
Assistant Business Office ManagerMar 1997 to Apr 2002
Company Name － City, State
  • Answered phones using multi-line system and transferred calls to appropriate parties.
  • Prepared agendas, coordinated logistics and took minutes during meetings.
  • Researched issues regarding billing and resolved problems to maintain customer satisfaction.
  • Established relationships with outside vendors by immediately responding to and remedying issues.
  • Scheduled appointments and managed calendars for business office staff and teachers.
  • Developed business correspondence, presentations and documents and submitted to the director for final review.
  • Maintained office cleanliness and organization to promote productivity and positive customer experience.
  • Oversaw bookstore department activities, including ordering, stocking and selling books.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Tracked office supply inventory, reordered items and documented item counts.
  • Greeted visitors and customers pleasantly to instill warm, inviting and professional atmosphere.
Education and Training
Some College (No Degree), Early Childhood EducationDelta College － City, State
Some College (No Degree), Computer Business Heald College － City, State
Fashion Design Certificate of Completion , Fashion Clothing Design Jun 1985Woodruff Occupational School － City, State
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Resume Overview

School Attended

  • Delta College
  • Heald College
  • Woodruff Occupational School

Job Titles Held:

  • Assistant Manager
  • Office Manager
  • Assistant Business Office Manager

Degrees

  • Some College (No Degree) , Early Childhood Education
    Some College (No Degree) , Computer Business
    Fashion Design Certificate of Completion , Fashion Clothing Design Jun 1985

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