Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
Accomplished Assistant Manager with 3 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Customer-focused professional with a successful career in Pet Retail sector. Proactive Manager that produces high-quality Animal Care by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Skills
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Work History
01/2018 - 12/2020Assistant Manager | Hibbett Sports, Inc. - Mayfield , KY
- Planned schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Administered special food formulas to individual animals based on unique dietary needs.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions.
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Skillfully helped treat animal skin, eyes and other parts with ointments and other medications.
09/2017 - 03/2018Waitress | Hyatt Hotels Corp. - Tucson , AZ
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
03/2016 - 09/2016Food Handler | Cargill - Pottsville , PA
- Set up kitchen every morning, including turning on equipment, cutting ingredients and stocking workstations.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Received, unpackaged and stored incoming food deliveries.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Maintained composure and work quality while under stress.
12/2015 - 03/2016Server | St. Hope Public Schools - Sacramento , CA
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Upsold high-profit items such as appetizers and special drinks to enhance sales numbers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Education
Berkeley College, City, StateBachelors: Criminal Justice
Certifications
Animal Nutrition , UC DAVIS EXTENSION - JUNE 2019
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Resume Overview
School Attended
- Berkeley College
Job Titles Held:
- Assistant Manager
- Waitress
- Food Handler
- Server
Degrees
- Bachelors : Criminal Justice
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