Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Accomplished Assistant Manager with 3 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Customer-focused professional with a successful career in Pet Retail sector. Proactive Manager that produces high-quality Animal Care by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Skills
Staff Supervision
Employee scheduling
Staff Management
Training
Verbal and written communication
Organization and Time management
Sales and Marketing
Multitasking abilities
Computer skills
Good listening skills
Responsible
Relationship-Building
Accurate Money Handling
Product Knowledge
Sales expertise
Store opening and closing
Microsoft applications proficiency
Customer service
Organization
Flexible & Adaptable
Detail-oriented
Compassionate
Cooperative
Work History
01/2018 to 12/2020Assistant ManagerHibbett Sports, Inc. | Mayfield, KY,
Planned schedules and delegating assignments to meet coverage and service demands.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
Followed all pet care instructions, including dietary needs and medication regimens.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Provided top-notch customer service to every customer and exceptional care to all animals.
Administered special food formulas to individual animals based on unique dietary needs.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions.
Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
Skillfully helped treat animal skin, eyes and other parts with ointments and other medications.
09/2017 to 03/2018WaitressHyatt Hotels Corp. | Tucson, AZ,
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
03/2016 to 09/2016Food HandlerCargill | Pottsville, PA,
Set up kitchen every morning, including turning on equipment, cutting ingredients and stocking workstations.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Maintained high customer satisfaction levels by preparing orders accurately.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Received, unpackaged and stored incoming food deliveries.
Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
Maintained composure and work quality while under stress.
12/2015 to 03/2016ServerSt. Hope Public Schools | Sacramento, CA,
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and special drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Education
Expected in Bachelors | Criminal JusticeBerkeley College, New York, NYGPA:
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