Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Accomplished Assistant Manager with 3 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Customer-focused professional with a successful career in Pet Retail sector. Proactive Manager that produces high-quality Animal Care by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.

  • Staff Supervision
  • Employee scheduling
  • Staff Management
  • Training
  • Verbal and written communication
  • Organization and Time management
  • Sales and Marketing
  • Multitasking abilities
  • Computer skills
  • Good listening skills
  • Responsible
  • Relationship-Building
  • Accurate Money Handling
  • Product Knowledge
  • Sales expertise
  • Store opening and closing
  • Microsoft applications proficiency
  • Customer service
  • Organization
  • Flexible & Adaptable
  • Detail-oriented
  • Compassionate
  • Cooperative
Work History
01/2018 to 12/2020 Assistant Manager Hibbett Sports, Inc. | Mayfield, KY,
  • Planned schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Administered special food formulas to individual animals based on unique dietary needs.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions.
  • Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
  • Skillfully helped treat animal skin, eyes and other parts with ointments and other medications.
09/2017 to 03/2018 Waitress Hyatt Hotels Corp. | Tucson, AZ,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
03/2016 to 09/2016 Food Handler Cargill | Pottsville, PA,
  • Set up kitchen every morning, including turning on equipment, cutting ingredients and stocking workstations.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Maintained high customer satisfaction levels by preparing orders accurately.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Received, unpackaged and stored incoming food deliveries.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
  • Maintained composure and work quality while under stress.
12/2015 to 03/2016 Server St. Hope Public Schools | Sacramento, CA,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and special drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Expected in Bachelors | Criminal Justice Berkeley College, New York, NY GPA:

Animal Nutrition , UC DAVIS EXTENSION - JUNE 2019

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School Attended

  • Berkeley College

Job Titles Held:

  • Assistant Manager
  • Waitress
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  • Bachelors

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