Assistant Manager Resume Example Family Dollar

ASSISTANT MANAGER

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Highlights

Outstanding Cross-functional team management communication skills
Reliable
Exceptional leader
MS Office proficient
Conflict resolution skills
Store opening and closing procedures
Team-oriented Exceptional multi-tasker
Energetic
Team Building
Time Management
Employee Scheduling
Inventory Control

Adaptable

Calm under pressure
ambitious
Committed to a team
Highly motivated
Mature individual
Multi-task-oriented
Reliable
Service driven
Passionate
Customer-service focused
Dedicated Manager.
Budgeting
Hard Worker

Accomplishments

Leadership
Served as key contributing member to Leadership team.
Trained all employees under my Leadership successfully
Boosted company sales by 50% margin
Promoted to Store Assistant Manager after 6 months in the Key Holder position.

Experience

Assistant ManagerJan 2015 to Jan 2017
Family Dollar － Clio, AL

Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Wrote order supply requests to replenish merchandise.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.

Owner/ManagerJan 2011 to Jul 2014
B's Package Store － Clio, AL

Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Managed team of 6 professionals
Executed integrated advertising campaign across multiple media channels.
Increased profits by developing, initiating, and managing Customer reward Program.
Delivered excellent customer service by greeting and assisting each customer.
Design and implemented customer satisfaction metrics.
Addressed customer inquiries and resolved complaints Managed sales transactions with a revenue stream of $60,000 Grew number of customers by 45% in 4 years annually.
Hired and trained all sales staff at store.
Determined merchandise price and discount rates.
Monitored customer preferences to determine focus of sales.
Generated monthly and annual sales reports Managed a staff of 6 members.
Wrote sales slips and sales contracts.
Maintained friendly and professional customer interactions.
Shared product knowledge with customers while making personal recommendations.

ManagerJan 2009 to Jan 2011
Simply Fashions － Dothan, AL

Managed 6 employees Recommended and helped customers select merchandise based on their needs.
Contributed to merchandising ideas at team sale meetings.

Worked closely with the district manager to formulate and build the store brand.
Confirmed that appropriate changes were made to resolve customers' problems.

Exchanged returned merchandise for customers quickly and efficiently.

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

Informed customers about sales and promotions in a friendly and engaging manner.

Processed up to 200 customer orders per day Trained new employees on company customer service policies and service level standard.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Wrote order supply requests to replenish merchandise.
Trained all new managers on store procedures and policies.
Hired
Budgeted Payroll
Scheduled employees
Trained staff to deliver outstanding customer service.

Education

Associate of Science, Supervision Management/Office Administration Business Management, Finance, Accounting Office Administration2005Wallace Community College － Dothan, AL, USASupervision Management/Office Administration Business Management, Finance, Accounting Office Administration

Skills

Excellent customer service
Customer Focus
Inventory Control
Sales Software: Salesforce.com
Healthcare:Computerized charting, Food and Nutrition
People skills: great bedside manner
Advanced problem-solving
Great organizational skills
P & L Management
Fast Learner
Training and Development

Resume Overview

Companies Worked For:

Family Dollar
B's Package Store
Simply Fashions

School Attended

Wallace Community College

Job Titles Held:

Assistant Manager
Owner/Manager
Manager

Degrees

Associate of Science , Supervision Management/Office Administration Business Management, Finance, Accounting Office Administration 2005

Assistant Manager Resume Example

Resume Score: 100%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes