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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.  
Highlights
  • Outstanding Cross-functional team management communication skills
  • Reliable
  • Exceptional leader
  • MS Office proficient
  • Conflict resolution skills
  • Store opening and closing procedures
  • Team-oriented Exceptional multi-tasker
  • Energetic
  • Team Building
  • Time Management
  •  Employee Scheduling
  • Inventory Control
  •   Adaptable
  • Calm under pressure   
  • ambitious
  • Committed to a team
  • Highly motivated
  • Mature individual
  • Multi-task-oriented
  • Reliable
  • Service driven
  • Passionate
  • Customer-service focused
  • Dedicated Manager.
  • Budgeting
  • Hard Worker
Accomplishments
  • Leadership
  • Served as key contributing member to Leadership team.

  • Trained all employees under my Leadership successfully
  • Boosted company sales by 50% margin
  • Promoted to Store Assistant Manager after 6 months in the Key Holder position.
Experience
Assistant Manager Jan 2015 to Jan 2017
 Family Dollar － Clio, AL
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Wrote order supply requests to replenish merchandise.
  • Received and processed cash and credit payments for in-store purchases.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Worked closely with the district manager to formulate and build the store brand.
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Owner/Manager Jan 2011 to Jul 2014
 B's Package Store － Clio, AL
  •  Trained staff to deliver outstanding customer service.
  • Analyzed marketing information and translated it into strategic plans.
  • Managed team of 6 professionals
  • Executed integrated advertising campaign across multiple media channels.
  • Increased profits by developing, initiating, and managing Customer reward Program.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Design and implemented customer satisfaction metrics.
  • Addressed customer inquiries and resolved complaints Managed sales transactions with a revenue stream of $60,000 Grew number of customers by 45% in 4 years annually.
  • Hired and trained all sales staff at store.
  • Determined merchandise price and discount rates.
  • Monitored customer preferences to determine focus of sales.
  • Generated monthly and annual sales reports Managed a staff of 6 members.
  • Wrote sales slips and sales contracts.
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  • Maintained friendly and professional customer interactions.
  • Shared product knowledge with customers while making personal recommendations.
Manager Jan 2009 to Jan 2011
 Simply Fashions － Dothan, AL
  • Managed 6 employees Recommended and helped customers select merchandise based on their needs.
  • Contributed to merchandising ideas at team sale meetings.
  • Worked closely with the district manager to formulate and build the store brand.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Processed up to 200 customer orders per day Trained new employees on company customer service policies and service level standard.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Wrote order supply requests to replenish merchandise.
  • Trained all new managers on store procedures and policies.
  • Hired
  • Budgeted Payroll
  • Scheduled employees
  • Trained staff to deliver outstanding customer service.
Education
Associate of Science, Supervision Management/Office Administration Business Management, Finance, Accounting Office Administration 2005 Wallace Community College － Dothan, AL, USA Supervision Management/Office Administration Business Management, Finance, Accounting Office Administration
Skills
  • Excellent customer service
  • Customer Focus
  • Inventory Control
  • Sales Software: Salesforce.com
  • Healthcare:Computerized charting, Food and Nutrition
  • People skills: great bedside manner
  • Advanced problem-solving
  • Great organizational skills 
  • P & L Management
  • Fast Learner
  • Training and Development
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Resume Overview

Companies Worked For:

  • Family Dollar
  • B's Package Store
  • Simply Fashions

School Attended

  • Wallace Community College

Job Titles Held:

  • Assistant Manager
  • Owner/Manager
  • Manager

Degrees

  • Associate of Science , Supervision Management/Office Administration Business Management, Finance, Accounting Office Administration 2005

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