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Assistant Manager resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Qualified assistant manager with 8 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Work History
01/2014 to Current
Assistant manager El Pollo Loco Holdings Villa Park, CA,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Improved coustomer satisfaction by 15% in the past two months.
  • opening and closing the system.
  • cash handling.


05/2011 to 08/2012
crew trainer Mcdonald's El Paso, TX,
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Compute and record totals of transactions.


Skills
  • Customer-oriented
  • Quick learner
  • Organized multi-tasker
  • Able to lift 80 pounds
  • Valid CA driver’s license
  • Fast and efficient service worker
  • Good with numbers and math
  • Restaurant operations
  • Skilled upseller
  • Restaurant operations
  • Dedicated team player
  • Accustomed to shift work
  • Good with numbers and math
  • Fluent in english and spanish
Education
Expected in Current
Bachelor of Science: Buisness Management
Califonia state university, Long Beach - Long Beach, CA
GPA: Deans List since fall semester 2011 3.4 gpa Long Beach PolyLong beachCaliforniaUnited States *graduated with honor. was given a 10,000 scholarship due to my academic achievement
  • Top 10% of class
  • Recipient of 10,000 Scholarship
  • Dean's list 
  • G.P.A 3.6

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Resume Overview

School Attended

  • Califonia state university, Long Beach

Job Titles Held:

  • Assistant manager
  • crew trainer

Degrees

  • Bachelor of Science

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