Assistant Manager resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Qualified assistant manager with 8 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Work History
01/2014 to Current
Assistant managerEl Pollo Loco Holdings – Villa Park, CA,
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Improved coustomer satisfaction by 15% in the past two months.
opening and closing the system.
cash handling.
05/2011 to 08/2012
crew trainerMcdonald's – El Paso, TX,
Analyze training needs to develop new training programs or modify and improve existing programs.
Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Answer customers' questions, and provide information on procedures or policies.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Compute and record totals of transactions.
Skills
Customer-oriented
Quick learner
Organized multi-tasker
Able to lift 80 pounds
Valid CA driver’s license
Fast and efficient service worker
Good with numbers and math
Restaurant operations
Skilled upseller
Restaurant operations
Dedicated team player
Accustomed to shift work
Good with numbers and math
Fluent in english and spanish
Education
Expected in Current
Bachelor of Science: Buisness Management Califonia state university, Long Beach - Long Beach, CA GPA: Deans List since fall semester 2011 3.4 gpa
Long Beach PolyLong beachCaliforniaUnited States
*graduated with honor. was given a 10,000 scholarship due to my academic achievement
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