assistant manager resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I have over nine years of diversified experience with training and administrative concepts, office procedures, and customer service skills. I am caring, enthusiastic mentor with a strong commitment to student development and learning experience. I'm a strong leader, with excellent tutoring skills, problem solving, interpersonal skills, and educating. I present information in a wide variety of ways, emphasizing the relevance of classroom material to the world outside of the classroom.

Relationship-driven Dean of Students focused on maximizing student learning by developing positive student culture and structured, supportive environments. Excellent disciplinarian with compassionate, analytical approach to addressing and solving behavior issues. Skilled in overseeing daily activities and planning special events.

  • Team Leadership
  • Problem Solving
  • Academic Support
  • Relationship Building and Management
  • Rapport Building
  • Innovative/ Creative
  • Small Group Instruction
  • Strong Interpersonal Skills
  • Goal-oriented
  • Motivated Team Player
  • Exceptional Time Management
Work History
Assistant Manager, 10/2017 - Current
El Pollo Loco Holdings Ontario, CA,
  • Taught Management Trainee's effective customer service techniques, boosting client satisfaction rates 20%.
  • Used rental expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Achieved substantial loyal customers and accounts by using market expertise and business knowledge to make proactive decisions.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Responded to customer concerns swiftly to maintain satisfaction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Directed training and retraining of employees to boost performance and enhance business results.
Student Personnel Officer, 02/2020 - 10/2021
Chugach Alaska Corporation Waipahu, HI,
  • Developed strategies to improve student behavior school-wide and help teachers better manage classroom environments.
  • Established and enforced clear school-wide disciplinary procedures to protect students and staff.
  • Backed up instructors in handling disruptive students and implemented fair protocols to resolve situations.
  • Managed assemblies to recognize student achievement.
  • Coordinated smooth mealtimes and student transitions, including arrivals and dismissals.
  • Organized individualized behavior improvement plans for students struggling with compliance.
  • Implemented consistent uniform policies for male and female students to avoid body shaming and increase compliance.
  • Boosted effectiveness of department personnel by conferring with Job titles to rebalance classes, increase resource utilization and integrate new technology.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Organized and supervised games and other recreational activities to promote physical, mental and social development.
  • Observed students' performance and recorded relevant data to assess progress.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
  • Organized Type event to promote Action.
  • Supported several instructors with planning and organization of Program.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Type database.
  • Recognized Type issues prior to escalation and applied Technique for effective resolution.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Evaluated performance and policies against metrics.
Lead Fulfillment Associate, 08/2015 - 05/2016
Amazon Wellesley Hills, MA,
  • Sorted over 1,500 products onto shelves according to type, weight and size.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Filled over 100 daily customer orders with efficiency and accuracy.
  • Separated damaged items from functional ones before placing on shelves.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Entered package information into company's computer system with high degree of accuracy.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Center Aide, 10/2012 - 05/2013
Higher Achievement City, STATE,
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Helped determine realistic educational goals and adjusted steps based on students progress.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on student needs.
  • Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
  • Counseled students individually and in group sessions to help promote personal and educational motivation.
  • Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
  • Educated students and family members in available resources from social service programs.
  • Developed academic action plans by evaluating students learning styles, deficiencies and goals.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Implemented and coordinated program activities and events.
  • Successfully led key projects which resulted in reduced student retention by 10% and more community connectivity.
Associate of Arts: Social Science, Expected in 2016
Coppin State University - Baltimore, MD,
Status -
Associate of Arts: General Studies, Expected in 2011
Community College of Baltimore County - Catonsville, MD,
Status -
  • Member, National Society Of Collegiate Scholar, 2011 to Current
  • Member, Tau Sigma (Honor Society), 2011 to Current

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Resume Overview

School Attended

  • Coppin State University
  • Community College of Baltimore County

Job Titles Held:

  • Assistant Manager
  • Student Personnel Officer
  • Lead Fulfillment Associate
  • Center Aide


  • Associate of Arts
  • Associate of Arts

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