Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Restaurant Manager~
Trained manager offering more than 21 years experience in food service. Proven success overseeing all aspects of large-scale food production operations, preparing thousands of delicious meals and achieving top-flight customer satisfaction. Keen ability to evaluate operations, identifying and capitalizing on opportunities to optimize efficiency and productivity while controlling costs. Solid record leading, training, developing, and fostering dedicated teams focused on customer service, quality, presentation, cost containment, and food safety (HACCP), Serv Safe. Technical proficiencies in Windows and Mac operating systems; Microsoft Word, Excel, Access, Outlook, and PowerPoint. Active Security Clearance valid through June 2017
Proven expertise in:
Creative Menu Development
Supply/Procurement Management
Budget Allocation & Management
Purchasing and Inventory Control
Special/High-profile Event Planning
Cost Containment & Reduction
Food & Kitchen Safety
Staff Leadership & Training
Accomplishments
Experience
Assistant Manager, 06/2012 to Present Ace Hardware – Hurst, TX,
Assists the general manager in recruitment training, and development of hourly and "management in training" team members.
Ensuring that the restaurant is adequately staffed to meet guest needs.
Monitors the performance of the restaurant through analysis of financial reports and results of Secret Shopper Scores.
Investigating complaints.
Initiates corrective action as required.
Conducts daily, weekly inventory controls on food and operational supplies, guarding against waste and thief.
Assists GM in the development of short and long term labor, financial, and operational plans for the restaurant in support of corporate objectives.
Senior Food Operations Manager, 09/2009 to 07/2012 United States Army – City, , Germany
Serve in led leadership role, Assist in the preparation of meals while managing day-to-day operations for dining facility serving 1200+ meals a day employing 47 food service personnel and 20 sanitation attendants.
Direct food service teams in all aspects of food preparation.
Facilitate team learning opportunities thru the development of short and long-term training programs.
Assist food service team members in reaching new skill levels, knowledge and attitudes.
Reinforce employee strengths, and develop creative potential thru cross-training and on-the-job mentorship programs.
Manage proper utilization and maintenance of food service equipment valued at $1M+.
Track and maintain annual food inventory of $250K+, managing procurement across food and supplies to control costs and waste.
Enforce standard operating procedures (SOP) to ensure compliance with sanitation, food procurement/receipt, storage, preparation, and point of sale register (POS).
Collaborate with nutrition experts to develop and implement creative, cost effective menus with variety, nutritional balance, and customer appeal.
Monitor contracted cooks time attendance, adherence to contract.
Key Contributions: Planed, directed multiple Thanksgiving Day meals, preparing and serving 1,700 people simultaneously across two dining facilities located 10 miles apart.
Increased dining facility efficiency by 25% through replacement of old, outdated, and unserviceable food equipment and furniture; accomplished $1M+ in savings by repurposing unused equipment.
Discovered and swiftly reported frozen tainted ground beef being sold across Germany which prompted an investigation and recovery of $50K+.
Senior Food Operations Manager, 04/2007 to 09/2009 United States Army – City, STATE,
Managed operations in fast-paced dining facility, developing cost effective menus to support service of 2K+ meals daily.
Developed, mentored, and enforced, performance reviews for 5 mid-level managers and 35 food service staff.
Managed food inventory totaling $500K+, 11 mobile feeding units valued at $10M+, and $100K in cash deposits with zero discrepancy annually.
Turned around an account overspent by $27K ultimately saving $7K while simultaneously increasing food quality and customer satisfaction.
Mentored, coached 21 food service specialists, contributing to dining facility receiving runner-up in the '09 Phillip A.
Connelly Award competition for Excellence in Army Food Service.
Education
Bachelors of Science: Applied Management, Expected in 5/2014 Franklin University - Cincinnati, Ohio GPA: GPA: 3.5 Applied Management GPA: 3.5
Associate of Applied Arts Degree: , Expected in The Art Institute of Dallas - Dallas, Texas GPA: Music and Video Business
Certification - Food Service Contract Management: , Expected in - , GPA:
AWARDS
1 Meritorious Service Medal: Deployed numerous times as a Brigade Logistics Officer, shipped food and non food service supplies and equipment all over the world during a 9-year period.
3 Army Commendation Medal : Operation Iraq Freedom 2006-2007, 2007-2008. Winner U.S. Army's Phillip A. Connelly Award for Best dining facility in 2007. 6 Army Achievement Medals : Providing outstanding customer service support and strong work ethic to various field exercises and special events. U.S. Army's Phillip A. Connelly Award Best dining facility runner- up in 2009.
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