Energetic fast-paced Manager who thrives to do the best for the business and in delivering customer service. Emphasizes process improvement to build a better business in sales and deliver customer satisfaction.
Increased sales in advertising a new product to each customer by sampling product and this resulted in a 20% increase in sales for the week compared to the previous year.
Identified key growth opportunities for the business through suggestive selling product.
Reduced food cost by monitoring employees on how to properly make food.
Reviewed and improved billing invoices and expense reports.
Hired 3-4 new staff members into the business.
Coached and mentored 15+ staff members by giving constructive feedback and taking interest in their long-term career growth.
Accept insurance information and approve it into the computer.
Educate new patients on eyeglasses and or contacts, while teaching them to care for them.
Document patient records and deliver information to Doctors.
Perform basic eye exam before sending patient to Doctor.
Perform field tests for Doctors who request it for the patient.
File patient records and or pull patient files.
Referred patients out for surgical procedures.
Responsible for inventory counts and truck ordering for product.
Improving customer satisfaction.
Perform drawer audits, drops and delivering deposits to the bank.
Coach and mentor employees.
Reduced food costs by coaching and mentoring employees on the proper procedures.
Responsible for drawer audits, safe count, and delivering deposits to the bank.
Increase sales by advertising food products to customers and suggestive selling.
Deliver excellent customer service and handle complaints efficiently.
Conduct schedules, truck and produce orders.
Keeping up with the cleanliness of the store.
Maintained 3.0 while attending.
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