Agile and adaptable team leader with stellar communication history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Results-focused Supervisor offering 5 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Accomplished Assistant Manager with 4 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
Employee performance evaluations
Training
Staff Management
Budgeting
Strategic Planning
Recruiting and Interviewing
Staff Supervision
Sales growth
Operations management
Employee scheduling
Work History
Assistant Manager , 08/2019 - Current Firehouse Subs – Boynton Beach, FL,
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored employee performance and developed improvement plans.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Coached team on effective upselling and cross-selling methods.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Mentored 8-member sales team in applying effective sales techniques and delivering top-notch customer service.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Provided current employees options for additional training opportunities.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Onboarded new employees, including training, mentoring and new hire documentation.
Communicated with managers of other departments to maintain transparency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Applied customer feedback to develop process improvements and support long-term business needs.
Mobile Merchandiser, 07/2017 - 08/2019 News America Marketing – Houston, TX,
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Updated pricing and signage to complete product displays and educate customers.
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Arranged consistent shelves, bins and racks at 12-18 locations by following established planograms.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Supplied daily support to buyer and assistant buyer.
Planned and coordinated product availability for advertising and promotion purposes.
Ran markdown reports, managed store replenishment and analyzed buying reports.
Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Organized store merchandise racks by size, style and color.
Established strong store relationships to maintain and support business.
Traveled to market, visited stores and assisted buyers with merchandise selection.
Rotated manufacturer products as needed.
Unloaded arriving product stock and moved to store display areas.
Pinpointed incremental sales for sales representatives to pursue.
Merchandised new stock to appeal to customers, grab attention and drive sales.
Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
Monitored and analyzed sales records and consumer purchasing trends.
Anticipated consumer buying patterns to create purchase and inventory plan.
Verified products appeared at correct locations in proper quantities.
Merchandiser, 08/2015 - 05/2017 New York Botanical Garden – Bronx, NY,
Updated pricing and signage to complete product displays and educate customers.
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Worked with managers and advertising directors to optimize promotions.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Organized store merchandise racks by size, style and color.
Established strong vendor relationships to maintain and support business.
Interviewed and worked closely with vendors to acquire and develop desired products.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Verified products appeared at correct locations in proper quantities.
Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Inspected merchandise for quality and arranged proper display location on floor.
Educated employees on new merchandise during seasonal workshops.
Sales Associate, 02/2013 - 03/2015 Charlotte Russe – City, STATE,
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Supported efficient and timely replenishment of sales floor merchandise.
Greeted customers, helped locate merchandise and suggested suitable options.
Prioritized helping customers over completing other routine tasks in store.
Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma: , Expected in 05/2004 - Eastwood High School - El Paso, TX GPA:
Bachelor of Science: Criminal Justice, Expected in - Ashford University - San Diego, CA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
