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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Managerial experience
  • Effective Retail Sales Manager
  • Server deployment
  • Communication and presentation
  • Client-focused service
  • Managing activities
  • Supervising team
  • Observation
  • Providing customer support
  • Educating consumers
  • HR understanding
Experience
Assistant Manager Company Name | City, State | October 2019 - March 2020
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Built consensus and job satisfaction between management and front-line employees to enhance operations and promote growth.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
Waitress/Line Preparation CookCompany Name | City, State | May 2018 - July 2019
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Checked order accuracy and food quality before delivering to customers.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Prepared salads and appetizers to back up kitchen staff.
Customer Service AssociateCompany Name | City, State | August 1999 - March 2004
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Processed customer account changes.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Set up and activated customer accounts.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Established membership loyalty, executing flawless customer retail account management.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Education and Training
GEDNorthwest Guilford Highschool | City, State
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Resume Overview

School Attended

  • Northwest Guilford Highschool

Job Titles Held:

  • Assistant Manager
  • Waitress/Line Preparation Cook
  • Customer Service Associate

Degrees

  • GED

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