Assistant Manager Resume Example Joseph A. Banks

ASSISTANT MANAGER

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Managerial experience
Effective Retail Sales Manager
Server deployment
Communication and presentation
Client-focused service
Managing activities

Supervising team
Observation
Providing customer support
Educating consumers
HR understanding

Experience

Assistant Manager Joseph A. Banks | Oklahoma City, OK | October 2019 - March 2020

Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Built consensus and job satisfaction between management and front-line employees to enhance operations and promote growth.
Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.

Waitress/Line Preparation CookMom's Kitchen | Wentworth, NC | May 2018 - July 2019

Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Calculated charges, issued table checks and collected payments from customers.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Checked order accuracy and food quality before delivering to customers.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Answered phones politely and promptly, accurately recording and confirming reservations.
Prepared salads and appetizers to back up kitchen staff.

Customer Service AssociateThe Mens Wearhouse | Greensboro, NC | August 1999 - March 2004

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Documented conversations with customers to track requests, problems and solutions.
Educated customers on special pricing opportunities and company offerings.
Processed customer account changes.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Set up and activated customer accounts.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Established membership loyalty, executing flawless customer retail account management.
Worked with managers to develop service improvement initiatives.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Education and Training

GEDNorthwest Guilford Highschool | Greensboro, NC

Resume Overview

Companies Worked For:

Joseph A. Banks
Mom's Kitchen
The Mens Wearhouse

School Attended

Northwest Guilford Highschool

Job Titles Held:

Assistant Manager
Waitress/Line Preparation Cook
Customer Service Associate

Degrees

Assistant Manager Resume Example

Resume Score: 80%

Resume Overview

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