Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Assistant Manager Fedex | Grand Rapids , MI | October 2019 - March 2020
- Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
- Built consensus and job satisfaction between management and front-line employees to enhance operations and promote growth.
- Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
- Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
Waitress/Line Preparation CookAeroflow Healthcare | Washington , DC | May 2018 - July 2019
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Calculated charges, issued table checks and collected payments from customers.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Checked order accuracy and food quality before delivering to customers.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Prepared salads and appetizers to back up kitchen staff.
Customer Service AssociateThe Mens Wearhouse | City , STATE | August 1999 - March 2004
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Processed customer account changes.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Set up and activated customer accounts.
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Established membership loyalty, executing flawless customer retail account management.
- Worked with managers to develop service improvement initiatives.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Education and Training
GEDNorthwest Guilford Highschool | City, State
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Resume Strength
- Measurable results
Resume Overview
School Attended
- Northwest Guilford Highschool
Job Titles Held:
- Assistant Manager
- Waitress/Line Preparation Cook
- Customer Service Associate
Degrees
- GED
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