Assistant Manager Resume Example Wingstop

ASSISTANT MANAGER

Professional Summary

Committed and hardworking with years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly Cashier offering more than 4 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Enthusiastic Cashier with 4 years of experience helping customers complete transactions. Talented at fielding customer questions, providing recommendations and ringing up on POS cash register. History of increasing sales by promoting current deals. Motivated Team Member eager to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity.

Skills

Credit card processing
Cash register operations
Customer assistance
Refunds and exchanges
Product upselling
Payment collection
Stocking and Replenishing
POS Systems
Identification Checks
Drawer Management
Cash Drawer Management
Bagging and Packaging
Cash Register Operation
ID Verification
Product Restocking
Customer Relations
Order taking

Cash register skills
Adaptability
Question responses
Time management skills
Multi-tasking ability
Cleanliness
Cleaning procedures
Currency counting
Cash Handling
Good telephone etiquette
Coaching and mentoring
Written and verbal communication
Friendly demeanor
Product knowledge
Cleaning and sanitizing
Bagging assistance
Money handling

Work History

Assistant Manager, 09/2016 to 05/2020
Wingstop – Chicago, IL

Monitored employee performance and developed improvement plans.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Coached team on effective upselling and cross-selling methods.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Trained team members in successful strategies to meet operational and sales targets.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Communicated with managers of other departments to maintain transparency.
Supervised employees and provided feedback on performance.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Completed daily inventory counts to verify stock levels, address discrepancies and forecast future needs.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Applied customer feedback to develop process improvements and support long-term business needs.
Onboarded new employees, including training, mentoring and new hire documentation.
Kept work areas clean, organized and safe to promote efficiency and team safety.

Cashier, 09/2013 to 11/2020
Arbys – Eaton, OH

Packaged and labeled products and orders for to-go counter and drive-through window.
Performed shift change tasks each day to keep store efficient and neat.
Promoted customer loyalty by efficiently handling food and service complaints.
Maintained clean, sanitized and well-organized food preparation zones.
Provided customers with information on specials and discount deals.
Operated and sanitized kitchen and food preparation equipment.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Assisted counter staff inpacking ready orders and distributing to customers.
Checked completed orders for accuracy and bagged meals for easy carrying.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Greeted customers, offered assistance and provided knowledgeable support.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Processed payments and counted change to complete transactions.
Prepared and expedited food orders to support waitstaff and other team members.
Cleaned walls, fans and drains in bakery coolers, display cases and work area.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Cooked batches of food according to standard recipes.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Cashier, 10/2011 to 01/2012
McDonald's – Eaton, OH

Closely followed protocols for emergency situations, maintaining calmness and efficiency.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Performed shift change tasks each day to keep store efficient and neat.
Promoted customer loyalty by efficiently handling food and service complaints.
Maintained clean, sanitized and well-organized food preparation zones.
Provided customers with information on specials and discount deals.
Operated and sanitized kitchen and food preparation equipment.
Assisted counter staff in packing ready orders and distributing to customers.
Checked completed orders for accuracy and bagged meals for easy carrying.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Greeted customers, offered assistance and provided knowledgeable support.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Processed payments and counted change to complete transactions.
Prepared and expedited food orders to support waitstaff and other team members.
Cleaned walls, fans and drains in bakery coolers, display cases and work area.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Education

High School Diploma: 06/2012
Ohio Virtual Academy - Ohio

Certifications

First Aid/CPR Certified
ServSafe

Resume Overview

Companies Worked For:

Wingstop
Arbys
McDonald's

School Attended

Ohio Virtual Academy

Job Titles Held:

Assistant Manager
Cashier

Degrees

High School Diploma : 06/2012

Assistant Manager Resume Example

Resume Score: 80%

Resume Overview

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