Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
Sales monitoring
Product and service knowledge
Customer relations
Merchandising
Experience
03/2021 to Current
Assistant ManagerBuffalo Wild Wings – Daly City, CA,
Oversaw team development according to industry service standards to further customer loyalty.
Assisted team members in evaluating employee performance and cultivating improvement initiatives.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Enforced company policies and procedures to strengthen operational standards across departments.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Planned and prepared workflow schedules, delegating tasks for 15-member team.
08/2017 to 03/2021
Shift LeaderWingstop Inc. – Mesquite, TX,
Managed and empowered cross-functional teams and implemented continuous improvement programs to increase productivity and quality while reducing costs by 23%.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Delegated tasks to employees and monitored activities and task completion.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Inspected incoming supplies to conform with materials specifications and quality standards.
Documented receipts, employee hours and inventory movements.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Generated reports to assess performance and make adjustments.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
04/2010 to 06/2012
Stocker AssociateBuffalo Wild Wings – Edina, MN,
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
Assisted customers by locating items and loading heavy purchases in vehicles.
Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
Restocked shelves with current merchandise in attractive displays to promote sales.
Greeted customers and retrieved requested products to drive satisfaction.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Noted current product inventory levels to support completion of order requests and audits.
Palletized merchandise for easy movement to sales floor locations.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Blocked and faced all products on shelves and displays to meet company policies.
Used RF scanner to pick items from bins and complete orders.
02/2003 to 01/2012
Assistant ManagerPizza Hut, Restaurant Brands – City, STATE,
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delegated daily tasks to team members to optimize group productivity.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Directed and led employees, supervising activities to drive productivity and efficiency.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Supported sales management initiatives to optimize business development.
Oversaw team development according to industry service standards to further customer loyalty.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Education and Training
Expected in 06/2003 to to
High School Diploma: Judson High School - Converse, TX GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.