LiveCareer-Resume

assistant manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a very forward thinker. I am highly organized and pay close attention to detail. I learn very fast

Skills
  • Product and Service Knowledge
  • Sales Monitoring
  • Hiring and Training
  • Complex Problem Solving
Experience
08/2020 to Current Assistant Manager Shakey's Pizza | Buena Park, CA,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed inventory audits to identify losses and project demand.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
  • Produced thorough, accurate and timely reports of project activities.
01/2019 to 11/2020 Assistant Manager Shakey's Pizza | Burbank, CA,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed inventory audits to identify losses and project demand.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
04/2000 to 09/2018 1st Assistant Manager Systems Integration, Inc. | Washington, DC,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
11/2010 to 11/2013 Call Center Representative MARKETLINK | City, STATE,
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Surpassed sales goals through implementation of successful marketing strategies.
Education and Training
Expected in 06/2000 to to High School Diploma | Fairmont Jr./Sr. High School, Fairmont, MN GPA:

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Resume Overview

School Attended

  • Fairmont Jr./Sr. High School

Job Titles Held:

  • Assistant Manager
  • Assistant Manager
  • 1st Assistant Manager
  • Call Center Representative

Degrees

  • High School Diploma

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