Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Management Summary
Business Administration graduate with over 17 years' experience in process control, quality control and process improvement with increasing responsibilities with managing processes, change management, operational projects, and employees within the healthcare and biopharmaceutical fields. Acquired project management professional certification from the Project Management Institute (PMI). Currently, executing that experience for increase efficiencies, quality and product throughputs by identifying, creating, distributing and training continuous improvement within the department and organization. These processes support the strategic initiatives for the organization.
Skills
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Experience
Assistant Manager|Massage Envy - Rocky Point , NY|05/2012 - Current
- Accountable for the workflow for the production and release of 800 - 1000 patient-use blood products ensuring high quality products are released to our distribution department for release to our area hospitals.
- 17 + years expertise in implementing new blood product lines, automation technologies in enhancing the efficiency and production of the products.
- This includes selection and implementation of equipment to support the department and organizational initiatives.
- Successfully developed project plans, validation protocols, test cases and SOPs for multiple projects while consistently facilitating interdepartmental implementations within established timeframes and deadlines.
- Managed and maintain allocated budget related for personnel, resources, material and supplies.
- Created development plans to help in employee advancement within the department.
- Design an innovative department layout to reduce transport waste between work processes by 40% by utilizing lean methodologies, a spaghetti diagram analysis and CBA (cost benefit analysis).
- Implemented Blood bag implementation to increase efficiencies in producing multiple products; reducing transport waste from each process by 35%.
- Primary liaison with Management Information system department for department hardware and software needs and development of new/revisions of existing performance reports.
- Manage, coached, mentored, and motivated a staff of 40 + employees who are tasked in sorting, producing, releasing and shipment of blood and blood components to 50+ external clients influencing them to take positive action and accountability for assigned work.
- Managed and updated the training and competency program including the development of training modules, checklists, and annual competency assessments of each staff member.
- Audit and review processes for continuous quality improvement and to ensure that all operations are conducted according to department Standard Operating Procedures (SOPs), cGMPs, and all pertinent regulations.
- Developed and deployed the department onboarding and mentoring program resulting in the reduction of involuntary employee turnover rate.
- Responsible for quality control procedures and documentation ensuring compliance to FDA (Food and Drug Administration), AABB ( American Association of Blood banking) and organizational regulations are explicitly adhered to collectively and accordingly.
- Oversaw strategies in troubleshooting products that do not meet the quality standards of the established standard operating procedures.
- Created, reviewed and implemented new and current department standard operating procedures.
- Facilitate error management program to proactively identify process improvements opportunities.
- Managed the departments inventory budget and purchases while ensuring supply levels were maintain with the focus of (Just In time inventory) to ensure storage of those materials didn't exceed the designated storage spacing.
- Reviewed, interview and hired new employees utilizing human resource tools : Work Personality indexes (WPI) and Personality indexes (PI).
Shift Coordinator/Training Coordinator, Supervisor|Department Of Homeland Security - Mclean , VA|02/2007 - 05/2012
- Responsible for the daily workflow and operations for the assigned shift.
- Responsible in supervising and training 25+ plus employees for production of patient-use products for distribution for the gulf coast regional blood center.
- Responsible for maintaining compliance of training documentation accuracy, quality control documentation and organizing and maintaining shipments to our.
- Assisted in procedures with the department manager in ensuring products that do not meet departmental standards were not released to each respective hospital.
- Assisted in validation of new processes and materials used the departments daily production and its employees.
- Assisted in the review and implementation of training procedures and its documentation for all positions within the department.
- Assisted in review and implementation of the Department Standard Operating procedures.
- Assisted in coordinating production needs with Product management operations.
- Assisted in maintaining materials the ensure production standards are met on a daily basis.
- Assisted in creating expectations for Component production personnel.
- Coordinated production to assist the manager in completing projects within the department.
Training Specialist|Gulf Coast Regional Blood Center - City , STATE|02/2005 - 02/2007
- Components Production.
- Responsible for training all new hires for the Component production department for all job titles.
- Successfully trained over 100 new hires with meeting and/or exceeding the established training schedule.
- Develop a robust training program that used information technology to enhance the communication and stakeholder awareness of their new hires.
Education and Training
Amberton University|City, StateBachelor of Business Administration: Management
Certifications
Project Management Professional (PMP) Feb 2014
Lean Six Sigma Black Belt (LSSBB) Jan 2017
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Resume Overview
School Attended
- Amberton University
Job Titles Held:
- Assistant Manager
- Shift Coordinator/Training Coordinator, Supervisor
- Training Specialist
Degrees
- Bachelor of Business Administration : Management
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