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assistant manager resume example with 5 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented Assistant Manager. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations.

Skills
  • Product and Service Knowledge
  • Sales Monitoring
  • Employee Development
  • Team Building
  • Performance Evaluations
  • Scheduling and Coordinating
  • Training and Development
  • Work Planning and Prioritization
  • Team Leadership
  • Teamwork and Collaboration
  • Goal Setting
  • Onboarding and Orientation
  • Complex Problem Solving
  • Hiring and Training
  • Problem Resolution
  • Verbal and Written Communication
  • Time Management
  • LED Light Therapy
  • Chemical Facial Peels
  • Microdermabrasion Treatments
  • Outstanding Client Care
  • Personalized Care Regimens
  • Relationship Building
  • Assessing Skin Condition
  • Exfoliation Treatments
  • Client Consultations
  • Product Promotions
  • Care Regimen Design
  • Wax Specialist
  • Hydrafacial
  • Eyelash Technician
Education and Training
Marinello School of Beauty - Burbank Burbank, CA Expected in 01/2015 Esthetician License : Skin Care - GPA :
Los Angeles Mission College Sylmar, CA Expected in : Nursing - GPA :
Experience
Austin Radiological Association - Assistant Manager
Cedar Park, TX, 10/2022 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Evaluated performance of team members and provided consistent coaching to improve skills.
  • Followed corporate and mangerial advice to improve leadership and supervisory skills.
  • Learned all aspects of spa business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Handled responsibilities successfully in manager's absence.
  • Coordinated work of team of 12 employees to help each team member carry out accurate work.
  • Drafted training materials and organized training sessions for new employees.
  • Executed empathy and respect to foster better customer service and promote positive and engaging environment for employees.
Hand & Stone - Esthetician
Algonquin, IL, 10/2022 - Current
  • Provided excellent customer service and skincare treatments to clients.
  • Educated clients on skin care procedures and products.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Set up patient rooms and sterilized equipment.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Meticulously maintained spa appearance and cleanliness.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Learned new techniques and complete chemical peel processes.
  • Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
  • Designed customized facial and body treatments meeting individual client needs.
  • Built positive client relationships and guided clients through treatments.
  • Recommended home care regimen for desired results.
  • Educated clients on skincare techniques based on skin type and individual needs.
  • Consulted customers and answered questions about desired treatments.
  • Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
  • Boosted repeat patient appointments and sales by offering reliable, quality service.
  • Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
  • Prepared facility and equipment for client visits.
  • Scheduled patient consultations and treatments using Meevo.
  • Massaged clients by offering shoulder, neck and décolleté specialized massages.
Aeroflow Healthcare - Customer Service Representative
Batesville, SC, 05/2013 - 01/2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Performed scheduled inventory counts and supply audits.
  • Coordinated inventory, stocking and ordering.
  • Sourced new vendors for purchasing needs.
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
  • Analyzed competitive prices, products and market-related information.
  • Managed monthly purchase order shipments by deadline and cancellation dates.

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Resume Overview

School Attended

  • Marinello School of Beauty - Burbank
  • Los Angeles Mission College

Job Titles Held:

  • Assistant Manager
  • Esthetician
  • Customer Service Representative

Degrees

  • Esthetician License
  • Some College (No Degree)

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