assistant manager resume example with 20+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Results-focused Business professional with strength in any Job. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Customer Relations and Customers knowledge to promote Results. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Bilingual in English and Spanish fluent offering solid comprehension of cultural diversity.
I'm hardworking and reliable with strong ability in offering highly organized, proactive with team-oriented mentality. Diligent with over 20 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
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Belle Tire – Naperville, IL
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted in store opening by setting up office space, computers and cash registers.
- Assisted manager in planning and implementing strategies to attract customers and maximize sales.
- Worked closely with store manager to maintain day-to-day operations.
H&R Block, Inc. – Mishawaka, IN
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Audited customer account information to identify issues and develop solutions.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Maintained and tracked accurate data using CRM and various computer systems.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Pride Cleaning Contractors – City, STATE
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Consulted with potential clients to determine how company could best meet needs.
- Made financial and logistics decisions in best interest of company.
- Took care of escalated customer concerns to increase satisfaction.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Directed implementation of strategic business plans to achieve goals and objectives.
- Interviewed, trained and supervised employees.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Kept up-to-date on regulatory changes affecting business operations.
Goalie Entertaiment – City, STATE
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed lucrative marketing plans to maximize profits.
- Monitored staff performance and addressed issues.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
University Of Phoenix - Online
Amarillo College of Hair Dressing - Amarillo Tx
Amarillo College - Amarillo, TX
National University - Online (San Diego Ca.)
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Resume Overview
School Attended
- University Of Phoenix
- Amarillo College of Hair Dressing
- Amarillo College
- National University
Job Titles Held:
- Assistant Manager
- Bilingual CSR
- Business Owner/Operator
- Manager
Degrees
- BBA
- Licensed Cosmetologist
- Some College (No Degree)
- Some College (No Degree)
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy