LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Goal-motivated worker, offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly individual committed to reaching business goals and customer satisfaction.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Marketing tactics
  • Customer rapport
  • Time Management
  • Customer relations
  • Strategic Planning
  • Cash drawer balancing
  • Cash management
  • Customer assistance
  • Credit and cash transactions
  • Bank deposits
  • Customer greeting
  • Cash register operation
  • Customer relations
  • Sound judgment
  • Office equipment proficiency
  • Clerical support
  • High-energy attitude
  • Microsoft Office expertise
  • Records maintenance
Experience
Assistant Manager, 06/2020 to Current
Ollie's Bargain OutletSomerset, KY,
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Worked easily with office programs such as excel and word to carry out daily team clerical needs.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Kept office equipment functional to promote efficient operations.
  • Maintained organized filing system of paper and electronic documents.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Completed supply orders and maintained appropriate levels of office supplies.
Substitute Teacher, 08/2019 to 05/2020
Union County Public SchoolsMonroe, NC,
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
  • Reported problem students to principal to maintain control of classroom.
  • Proctored standardized tests by adhering to strict requirements while completing student records.
  • Engaged students in discussions to promote interest and drive learning.
  • Liaised with teachers to develop cohesive educational plans and improve student support.
  • Mentored, tutored and instructed students after school and during planning times.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Provided notes and reports on school day activities to primary teacher.
  • Directed group activities to promote immersive, play-based learning.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
Assistant Manager, 05/2018 to 02/2019
Ollie's Bargain OutletSurfside Beach, SC,
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed inventory audits to identify losses and project demand.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
High School Diploma: , Expected in 05/2016
Milan High School - Milan, TN
GPA:
: Biology, Expected in
Austin Peay State University - Clarksville, TN
GPA:
: Real Estate Certification, Expected in 05/2019
Jackson State Community College - Jackson, TN
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Milan High School
  • Austin Peay State University
  • Jackson State Community College

Job Titles Held:

  • Assistant Manager
  • Substitute Teacher
  • Assistant Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: