LiveCareer-Resume

assistant manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Goal-motivated worker, offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly individual committed to reaching business goals and customer satisfaction.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Marketing tactics
  • Customer rapport
  • Time Management
  • Customer relations
  • Strategic Planning
  • Cash drawer balancing
  • Cash management
  • Customer assistance
  • Credit and cash transactions
  • Bank deposits
  • Customer greeting
  • Cash register operation
  • Customer relations
  • Sound judgment
  • Office equipment proficiency
  • Clerical support
  • High-energy attitude
  • Microsoft Office expertise
  • Records maintenance
Experience
06/2020 to Current
Assistant Manager Ollie's Bargain Outlet Somerset, KY,
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Worked easily with office programs such as excel and word to carry out daily team clerical needs.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Kept office equipment functional to promote efficient operations.
  • Maintained organized filing system of paper and electronic documents.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Completed supply orders and maintained appropriate levels of office supplies.
08/2019 to 05/2020
Substitute Teacher Union County Public Schools Monroe, NC,
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
  • Reported problem students to principal to maintain control of classroom.
  • Proctored standardized tests by adhering to strict requirements while completing student records.
  • Engaged students in discussions to promote interest and drive learning.
  • Liaised with teachers to develop cohesive educational plans and improve student support.
  • Mentored, tutored and instructed students after school and during planning times.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Provided notes and reports on school day activities to primary teacher.
  • Directed group activities to promote immersive, play-based learning.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
05/2018 to 02/2019
Assistant Manager Ollie's Bargain Outlet Surfside Beach, SC,
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed inventory audits to identify losses and project demand.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
Expected in 05/2016 to to
High School Diploma:
Milan High School - Milan, TN
GPA:
Expected in to to
: Biology
Austin Peay State University - Clarksville, TN
GPA:
Expected in 05/2019 to to
: Real Estate Certification
Jackson State Community College - Jackson, TN
GPA:

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Resume Overview

School Attended

  • Milan High School
  • Austin Peay State University
  • Jackson State Community College

Job Titles Held:

  • Assistant Manager
  • Substitute Teacher
  • Assistant Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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