Assistant Manager Resume Example
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Skills
- Product and service knowledge
- Sales monitoring
- Marketing tactics
- Customer rapport
- Time Management
- Customer relations
- Strategic Planning
- Cash drawer balancing
- Cash management
- Customer assistance
- Credit and cash transactions
- Bank deposits
- Customer greeting
- Cash register operation
- Customer relations
- Sound judgment
- Office equipment proficiency
- Clerical support
- High-energy attitude
- Microsoft Office expertise
- Records maintenance
Education and Training
05/2016High School Diploma: Milan High SchoolCity, State
Some College (No Degree): BiologyAustin Peay State UniversityCity, State
05/2019Real Estate CertificationJackson State Community CollegeCity, State
ASSISTANT MANAGER
Summary
Goal-motivated worker, offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly individual committed to reaching business goals and customer satisfaction.
Experience
Ollie's Bargain Outlet - Assistant ManagerSomerset , KY06/2020 - Current
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Supported office clerical functions using word processing and other software, email and office machines.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Worked easily with office programs such as excel and word to carry out daily team clerical needs.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Resolved issues with cash registers, card scanners and printers.
- Operated cash register, collected payments and provided accurate change.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Documented conversations with customers to track requests, problems and solutions.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Filed and retrieved records to support business needs and boost team productivity.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Kept office equipment functional to promote efficient operations.
- Maintained organized filing system of paper and electronic documents.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Completed supply orders and maintained appropriate levels of office supplies.
Union County Public Schools - Substitute TeacherMonroe , NC08/2019 - 05/2020
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
- Reported problem students to principal to maintain control of classroom.
- Proctored standardized tests by adhering to strict requirements while completing student records.
- Engaged students in discussions to promote interest and drive learning.
- Liaised with teachers to develop cohesive educational plans and improve student support.
- Mentored, tutored and instructed students after school and during planning times.
- Applied proactive behavior management techniques to facilitate classroom discipline.
- Provided notes and reports on school day activities to primary teacher.
- Directed group activities to promote immersive, play-based learning.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
Ollie's Bargain Outlet - Assistant ManagerSurfside Beach , SC05/2018 - 02/2019
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project demand.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Filed and retrieved records to support business needs and boost team productivity.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
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Resume Overview
School Attended
- Milan High School
- Austin Peay State University
- Jackson State Community College
Job Titles Held:
- Assistant Manager
- Substitute Teacher
Degrees
- High School Diploma :
Some College (No Degree) : Biology
Real Estate Certification
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