assistant manager resume example with 3 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Experienced customer service professional capable of coordinating shipments, coordinating dispatches and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about safety regulations and standards. Well-qualified manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Monitored employee performance and developed improvement plans.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Trained team members in successful strategies to meet operational and sales targets.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Logistics Team Member, 08/2019 to 01/2020 Pitney Bowes – Stamford, CT,
Arranged consistent shelves, bins and racks at the store by following established planograms
Developed merchandising strategy to efficiently move overstock
Enhanced overall store appearance by applying careful consideration to product and display locations
Promoted seasonal products and trends to ensure efficient movement of stock
Restructured company merchandising standards to increase customer traffic and product exposure
Managed aesthetically pleasing displays to showcase company products and increase sales
Prepared interesting and innovative visual displays to grab customer interest and promote sales
Shift Lead Manager, 05/2019 to 08/2019 Shake Shack – Providence, RI,
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
Orchestrated positive customer experiences at all stages by overseeing every area of operations
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
Maximized quality assurance by completing frequent checks of line
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
Motivated staff to perform at peak efficiency and quality
Limited portion sizes and used garnishes to control food costs
Restaurant Shift Manager, 06/2017 to 05/2019 Sonic Drive In – City, STATE,
Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation
Reduced restaurant's annual food and labor costs by % through proper budgeting, scheduling and management of inventory
Mentored staff in expectations and parameters of kitchen goals and daily work
Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
Led shifts while preparing food items and executing requests based on required specifications
Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow
Prepared items like bacon ahead of time to promote efficiency in dish garnishing
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
Education
High School Diploma: , Expected in 06/2018 to Lakeshore High School - Stevensville, MI GPA:
Associate of Arts: Business Administration, Expected in to Lake Michigan College - Benton Harbor, MI GPA:
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