Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced customer service professional capable of coordinating shipments, coordinating dispatches and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about safety regulations and standards. Well-qualified manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

  • Planogram expert
  • Planogram understanding
  • Planogram design
  • Store planograms understanding
  • Reading planograms
  • Setting up displays
  • Kitchen staff coordination
  • Safe food handling
  • Cleanliness
  • Cost controls
  • Conflict resolution
  • Recruitment
  • Certified ServSafe Manager
Work History
Assistant Manager, 01/2020 to 06/2020
Ollie's Bargain OutletSandusky, OH,
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Logistics Team Member, 08/2019 to 01/2020
Pitney BowesStamford, CT,
  • Arranged consistent shelves, bins and racks at the store by following established planograms
  • Developed merchandising strategy to efficiently move overstock
  • Enhanced overall store appearance by applying careful consideration to product and display locations
  • Promoted seasonal products and trends to ensure efficient movement of stock
  • Restructured company merchandising standards to increase customer traffic and product exposure
  • Managed aesthetically pleasing displays to showcase company products and increase sales
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales
Shift Lead Manager, 05/2019 to 08/2019
Shake ShackProvidence, RI,
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
  • Orchestrated positive customer experiences at all stages by overseeing every area of operations
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Maximized quality assurance by completing frequent checks of line
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
  • Motivated staff to perform at peak efficiency and quality
  • Limited portion sizes and used garnishes to control food costs
Restaurant Shift Manager, 06/2017 to 05/2019
Sonic Drive InCity, STATE,
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation
  • Reduced restaurant's annual food and labor costs by % through proper budgeting, scheduling and management of inventory
  • Mentored staff in expectations and parameters of kitchen goals and daily work
  • Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
  • Led shifts while preparing food items and executing requests based on required specifications
  • Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
High School Diploma: , Expected in 06/2018
Lakeshore High School - Stevensville, MI
Associate of Arts: Business Administration, Expected in
Lake Michigan College - Benton Harbor, MI

Serv-Safe Certified Manager

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Resume Overview

School Attended

  • Lakeshore High School
  • Lake Michigan College

Job Titles Held:

  • Assistant Manager
  • Logistics Team Member
  • Shift Lead Manager
  • Restaurant Shift Manager


  • High School Diploma
  • Associate of Arts

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