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assistant manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, decision-making and excellent customer service skills. I have never missed one day of work through the entire Pandemic. I have efficiently and successfully run Petsense Store 7128 for the last 2 years while my TSM was directed to other locations by our District Manager. I have covered other locations that were low with staff members or went without a Store Manager. I have assisted in training other Store managers for other locations while maintaining my own store. I truly believe I would be the best candidate for this position and have no doubt that I wouldn't be able to execute the store needs and stay on track to be a million plus dollar store.

Skills
  • Sales Monitoring
  • Product and Service Knowledge
  • Project Planning
  • Managing Operations and Efficiency
  • Onboarding and Orientation
  • Employee Development
  • Hiring and Training
  • Work Planning and Prioritization
  • Goal Setting
  • Team Building
  • Performance Tracking and Evaluation
  • Administration and Reporting
  • Problem Resolution
  • Documentation and Reporting
  • Staff Training
  • Teamwork and Collaboration
  • Team Leadership
  • Time Management
  • Staff Training and Development
Experience
10/2020 to Current
Assistant Manager Domino's Pizza Bradenton, FL,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Prioritized and delegated tasks for efficient completion within team environment.
  • Handled responsibilities successfully upon Store manager's absence.
  • Assisted with 4 audits per year.
  • Worked closely with store manager to maintain day-to-day operations.
11/2015 to 10/2020
Director of Operations Balfour Senior Care, Llc Woburn, MA,
  • STAFFING: Successfully improved employment turnover through creating incentive and training programs. Set goals and expectations for direct reports using performance review process, holding staff accountable. Managed schedules of team of 15 Therapist to keep shifts properly staffed. Managed schedules of 2 Drivers (at 2 different locations) to make sure patients arrive on time to their scheduled appointments. Trained and mentored administrative staff members in company policies, daily task execution and industry best practices. Used judgment and initiative in handling confidential matters and requests. Oversaw 3 company locations.
  • OFFICE: Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Developed effective scheduling processes to achieve production objectives. Copied and faxed important information for patient and client records. Answered telephones and directed calls to appropriate staff members. Sorted incoming mail and directed to correct personnel each day. Followed up with customers to boost referrals. Briefed sales representatives on prospective client conversations, questions and needs. Called no shows and cancellations to reschedule. Managed more than 100 incoming calls per day. Set and confirmed 450 customer appointments per week at main location. Contacted previous and potential clients to offer services and products to suit needs. Processed paperwork related to supply requests, purchase orders and returns. Interpreted sets of data and identified tends and relationships. Extracted and organized raw data. Presented data by computer readouts, graphs, charts, tables and written reports. Managed office inventory and placed new supply orders. Handled scheduling and managed timely and effective allocation of resources and calendars. Maintained daily calendars, set appointments with clients and planned daily office events. Entered information into system to update status reports. Presented data by computer readouts, graphs, charts, tables and written reports. Managed office inventory and placed new supply orders.
  • COMMUNICATION: Communicated clear and consistent messages regarding departmental goals to produce desired results. Monitored project progress and presented status to leaders to solve productivity issues. Assessed reports and adjusted workflows to realign with targets. Analyzed data across variety of sources to identify trends, patterns and areas of opportunity. Established operational guidelines and identified opportunities for improvement. Worked with management team to develop operational goals aligned with business strategy. Sorted incoming mail and directed to correct personnel each day. Developed effective scheduling processes to achieve production objectives. Communicated schedule changes to appropriate department personnel and other ancillary areas. Consulted with management to resolve equipment performance and output quality problems.
  • INSURANCE AND COPAYS: Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.. Updated patient and insurance data and input changes into company computer system. Instructed clients on amounts covered under benefits plans in easy-to-understand terminology. Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability. Monitored payments due from clients and promptly contacted clients with past due payments. Accessed third-party insurance databases to identify coverage of benefits.
  • TIME CARDS: Reviewed and approved time cards for processing by payroll department.
06/2011 to 11/2015
Shift Manager Taco Bell Bethel Heights, AR,
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Reinforced rules to promote superior employee performance.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Taught staff upselling techniques to meet revenue targets.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Assessed reports and adjusted workflows to realign with targets.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Promoted products, increasing customer base and market share.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
Education and Training
Expected in to to
GED:
Stratford Career Institute - ,
GPA:

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Resume Overview

School Attended

  • Stratford Career Institute

Job Titles Held:

  • Assistant Manager
  • Director of Operations
  • Shift Manager

Degrees

  • GED

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