assistant manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product expertise, including competitive offerings and pricing.

  • Staff supervision

  • Employee scheduling


Staff supervision


Employee scheduling

Work History
07/2015 to Current Assistant Manager Octapharma Plasma | Richmond, VA,
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Called patients to confirm scheduled appointments day in advance.
  • Communicated with patients regarding payments on outstanding accounts.
  • Organized patient files and streamlined operations to improve efficiency.
  • Kept organized documentation of prescription refill information for office of 1 physicians.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Prepared and maintained accurate digital health records for patients.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Advocated for patients through conversations with Lilly Cares Foundation Diabetes Medications.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Completed billing and coding duties to handle submitted claims.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Verified insurance coverage to prepare for upcoming patient appointments.
04/2000 to 12/2011 Employee Relations Manager Salesforce.Com, Inc. | Cambridge, MA,
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Maintained relationships with vendors and managed invoices for Ice Merchandisers and Rental Trucks.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Entered daily tickets using 10-key data entry to compute data quickly.
  • Completed weekly payroll for company employees, including calculating worked time, pensitory time, vacation and sick time.
  • Input financial data and produced reports using Quickbooks.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Verified Rental Truck vendor accounts by reconciling monthly statements and related transactions.
  • Completed training in OSHA guidelines for the workplace.
  • Maintained all Chemical Binders, Emergency Maps of Property, OSHA reports, and Work Comp Claims.
06/1987 to 07/1999 Store Manager J&P Cycles | Scottsdale, AZ,
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Maximized sales and minimized shrinkage through excellent customer service.
  • Unpackaged, assembled, and installed all products on showroom floor.
  • Delivered whole house orders to job sites.
  • Kept inventories accurate via manual count and computer data entry.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Minimized on-site cash with frequent deposits.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maintained proper product levels and inventory controls for Lighting merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
Expected in 07/2015 to to Associate of Science | Medical Billing And Coding St Louis College Of Health Carrers, Fenton, MO, GPA:
  • Dean's List - 2013, 2014, 2015
  • Majored in Medical Billing and Coding, Medical Administration
  • Graduated with 4.0 GPA
  • Certification Exams - Certified Professional Coder, Certified Profession Biller obtained through AAPC
  • Continuing Education Units obtained each year for CPC, CPB
Expected in 08/2008 to to Associate of Arts | BookKeeping Specialist U.S. Career Institute, Fort Collins, CO GPA:
  • [Area of certification], [Company Name] - [Timeframe]

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Resume Overview

School Attended

  • St Louis College Of Health Carrers
  • U.S. Career Institute

Job Titles Held:

  • Assistant Manager
  • Employee Relations Manager
  • Store Manager


  • Associate of Science
  • Associate of Arts

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