assistant manager resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
I am forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility.
Highly-enthusiastic Client Service professional with ten plus years of client interface experience. Well-versed in technology products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Also, I am a Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. I am a cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Call center experience
Customer service
Customer relations
Inventory control
Experience
Assistant Manager, 05/2019 to Current Octapharma Plasma – Clovis, CA,
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Earned good attendance record and built reputation for being on time and ready to work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Lead Host/Assistant Manager in Training, 02/2016 to 11/2016 Nxtrecruitment – Carlisle, CUMBRIA,
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Tracked seated guests and available seating using hosting booklet and seating charts.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Enhanced guests' experiences by fulfilling special requests during visits.
Answered customers' questions about hours, seating, current wait time and other information.
Guided guests to appropriate seating for party size, provided with menus and buckets with utensils and napkins.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Assisted waiters/waitress's by taking guests drink orders and meal orders.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Cleaned seating area and checked restrooms every thirty minutes.
Placed reservations through phone and email into booklets.
Answered telephone to provide establishment information and take party reservations.
Calculated charges, issued table checks and collected payments from customers.
Answered phones politely and promptly, accurately recording and confirming reservations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Designed custom private function and banquet packages to accommodate groups of up to fifty plus, including business dinners, sales presentations, club meetings, weddings and charity events.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Checked dining and serving areas every thirty minutes to verify proper cleanliness and readiness for guests.
Notified servers after seating parties in section for prompt service.
Helped to plan and execute parties for more than Fifty guests, including coordinating menus and preparing tables.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Warehouse Picker, 10/2015 to 01/2016 Enterprise Rent-A-Car – Saint Louis, MO,
Reported any damaged products or safety hazards to immediate supervisor.
Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
Picked products by matching numbers and product descriptions using voice audio headset.
Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Assembled customer orders from stock and placed orders on pallets for shipping department.
Pulled merchandise to fulfill orders to specification.
Conducted inventory transactions using scanner gun.
Phone Representative, 04/2010 to 05/2011 Verizon – City, STATE,
Interviewed customers regarding Phone plan issues, corporate and sale issues and reported feedback to management team.
Achieved high quality marks on quality assurance evaluations through Cellular Plus.
Managed needs of multiple customers in busy fast pace environment alongside team of two customer relations professionals.
Established membership loyalty, executing flawless customer retail account management.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Evaluated benefits for each caller to determine service needs and address concerns.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Shared detailed information regarding price options to help customers make decisions.
Determined accurate prices for excellent customer services, consistently searching for deals and best prices for customers.
Worked with managers to develop service improvement initiatives.
Achieved high sales percentage with consultative, value-focused customer service approach.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Excelled in exceeding daily credit card application goals.
Education and Training
High School Diploma: , Expected in to Dekalb County High School - Smithville, TN, GPA:
: Teaching, Expected in to Motlow State Community College - McMinnville, TN, GPA:
: Cosmetology, Expected in to Georgia Career Institute - McMinnville, TN, GPA:
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