Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Determined with strong interpersonal skills and extensive retail and sales experience.
Quality focused Store Manager adept at providing employees clear guidelines and targeted goals.
Driven and skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.
- Accurate cash handling
- Retail inventory management
- Store opening and closing procedures
- Store operations
- MS Office proficient
- Outstanding communication skills
- Conflict resolution skills
- Team-oriented
- Commission sales
- Sales professional
- Recruiting and interviewing
- Reliable
- Flexible schedule
- Goal-oriented
- Internet savvy
- Staff development/training
- Cheerful and energetic
- Fluent in Portuguese and Spanish
Liberal Arts coursework
Promoted to Store Assistant Manager after 5 months in the Sales Consultant position.
Awarded “Top Sales consultant of the Year” in 2005, 2006, 2007
Monona, WI, 02/2005 - 03/2013
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers.
Created strategies to develop and expand existing customer sales, which resulted in a increase in monthly sales. Shared product knowledge with customers while making personal recommendations.Exceeded personal sales goals.
Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends. Built and maintained effective relationships with peers and upper management.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies.
Eden Prairie, MN, 02/2001 - 03/2004
Delivered excellent customer service by greeting and assisting each customer.
Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed weekly schedules according to payroll policies.Trained staff to deliver outstanding customer service.
Gainesville, GA, 01/1996 - 02/2000
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Verified that all merchandising standards were maintained on a daily basis.
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School Attended
- Everett High School
Job Titles Held:
- Assistant Manager
- Store Manager
- Sales Person
Degrees
- High School Diploma
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