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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Multi-talented Retail Store Manager with 20+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Time Management
  • Staff training and development
  • Retail operations management
  • Training and development
  • Orientating and training
  • Merchandising
  • Customer relations
  • Staff development
  • Strategic Planning
  • Customer rapport
Experience
05/2018 to 07/2020
Assistant Manager Cost Cutters Hair Salon Millis, MA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Planned and prepared workflow schedules, delegating tasks for 10-member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
02/2014 to 03/2018
Assistant Store Manager Aids Healthcare Foundation Safety Harbor, FL,
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Built proactive and productive relationships with business agents to maintain operational efficiency.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Created engaging merchandise presentations to motivate impulse purchases.
07/1997 to 07/2016
Store Manager Johnson Health Tech Bellevue, WA,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Implemented succession planning by training and developing 4 associates into leadership positions.
  • Oversaw all store operations while generating $100,000 in monthly sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education and Training
Expected in
Bachelor of Science: Business Administration And Management
Youngstown State University - Youngstown, OH
GPA:
Accomplishments
  • Promoted to Store Manager after 12 months in the Assistant Manager position.
  • Exceeded sales goals by an average of 10% in a year
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the Month for outstanding performance and team contributions.

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Resume Overview

School Attended

  • Youngstown State University

Job Titles Held:

  • Assistant Manager
  • Assistant Store Manager
  • Store Manager

Degrees

  • Bachelor of Science

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