Multi-talented Retail Store Manager with 20+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
Product and service knowledge
Sales monitoring
Time Management
Staff training and development
Retail operations management
Training and development
Orientating and training
Merchandising
Customer relations
Staff development
Strategic Planning
Customer rapport
Experience
05/2018 to 07/2020
Assistant ManagerCost Cutters Hair Salon – Millis, MA,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Planned and prepared workflow schedules, delegating tasks for 10-member team.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
02/2014 to 03/2018
Assistant Store ManagerAids Healthcare Foundation – Safety Harbor, FL,
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Oversaw aspects of maintenance, inventory and daily activity management.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Built proactive and productive relationships with business agents to maintain operational efficiency.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Created engaging merchandise presentations to motivate impulse purchases.
07/1997 to 07/2016
Store ManagerJohnson Health Tech – Bellevue, WA,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Implemented succession planning by training and developing 4 associates into leadership positions.
Oversaw all store operations while generating $100,000 in monthly sales.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education and Training
Expected in
Bachelor of Science: Business Administration And Management Youngstown State University - Youngstown, OH GPA:
Accomplishments
Promoted to Store Manager after 12 months in the Assistant Manager position.
Exceeded sales goals by an average of 10% in a year
Consistently maintained high customer satisfaction ratings.
Recognized as Employee of the Month for outstanding performance and team contributions.
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