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Multi-talented Retail Store Manager with 20+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
- Product and service knowledge
- Sales monitoring
- Time Management
- Staff training and development
- Retail operations management
- Training and development
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- Orientating and training
- Merchandising
- Customer relations
- Staff development
- Strategic Planning
- Customer rapport
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05/2018 to 07/2020 Assistant Manager Cost Cutters Hair Salon – Millis, MA,
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Planned and prepared workflow schedules, delegating tasks for 10-member team.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
02/2014 to 03/2018 Assistant Store Manager Aids Healthcare Foundation – Safety Harbor, FL,
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Built proactive and productive relationships with business agents to maintain operational efficiency.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Created engaging merchandise presentations to motivate impulse purchases.
07/1997 to 07/2016 Store Manager Johnson Health Tech – Bellevue, WA,
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Implemented succession planning by training and developing 4 associates into leadership positions.
- Oversaw all store operations while generating $100,000 in monthly sales.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Expected in Bachelor of Science: Business Administration And Management
Youngstown State University - Youngstown, OH
GPA:
- Promoted to Store Manager after 12 months in the Assistant Manager position.
- Exceeded sales goals by an average of 10% in a year
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month for outstanding performance and team contributions.
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