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assistant manager resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize customer and employee engagement and performance.

Skills
  • Product and service knowledge
  • Training and development
  • Project management abilities
  • Customer rapport
  • Retail operations management
  • Business development understanding
  • Business Development
  • Customer relations
  • CRM
  • Time Management
  • Microsoft Office expertise
  • Account updates
  • Performance-driven
  • Script use
  • Supervision
  • Team building
  • Working collaboratively
  • Organizational skills
  • Customer service
  • Problem resolution
Work History
10/2017 to Current Assistant Manager Medstar Health | Mclean, VA,
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Trained team of 20 BDR's to deliver outstanding customer service, boosting customer satisfaction ratings by 35%.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Assisted Director in evaluating employee performance and cultivating improvement initiatives.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Lead Generation and day to day outbound sales via phone, email and text messaging.
  • Retain customer relationships by providing detailed information on the value of doing business with Auto Giants.
  • Inbound, Outbound and Cold Calling to generate customer sales.
  • Providing strategic ways to help foster a positive culture in the work environment.
  • Reporting daily statistics to Director and attending all sales meeting to forecast sales for the entire team.
  • Taking over calls to ensure the close of the sale.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
10/2013 to 09/2017 Customer Service Representative Hajoca Corporation | Pittsburgh, PA,
  • Assisted in shipping mail and packages up to 25 lbs.
  • Efficiently used POS system to complete customer requests.
  • Cash handling, debit, credit card and bank deposits.
  • Answered phones, filed and maintained daily reports.
  • Maintained key knowledge and certification to process passport applications.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Trained new employees on procedures and policies to maximize team performance.
12/2011 to 08/2012 Customer Service Representative Hajoca Corporation | Prescott, AZ,
  • Answered phones, filed customer paperwork, scheduled appointments/ confirmed appointments, received packages and mail.
  • Created sales spreadsheets and maintained end of day reports efficiently.
  • Calculated sales, handled cash and bank deposits daily.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded company productivity standards on consistent basis.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Worked with upper level management to develop customer service improvement initiatives.
03/2010 to 07/2011 Inventory Controller Supervisor Yahnis Beer Distribution | City, STATE,
  • Provided excellent customer and vendor experiences.
  • Investigated and resolved variances with inventory records.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Improved inventory management processes to avoid markdowns.
  • Strengthened operational efficiencies and traceability by utilizing organizational filing systems for product placement.
  • Entered information into system to update status reports.
  • Reviewed accuracy of vendor credits by analyzing receipt of returned materials.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Supervised and delivered production schedules to team of 10 to provide established timeframes for inventory.
Education
Expected in to to Diploma | Greenwood High School, Greenwood, SC GPA:

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Resume Overview

School Attended

  • Greenwood High School

Job Titles Held:

  • Assistant Manager
  • Customer Service Representative
  • Customer Service Representative
  • Inventory Controller Supervisor

Degrees

  • Diploma

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