Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Attentive supervisor with 3 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Business development understanding
  • Project management abilities
  • Inventory control
  • Retail operations management
  • Orientating and training
  • Microsoft Office expertise
  • Customer relations
  • Staff development
  • Inventory management
  • Merchandising
  • Marketing tactics
  • Staff training and development
  • Retail Space Planning
  • Product branding
  • Closing and contract negotiations
  • Avid Pro Tools
Work History
Assistant Manager, 06/2017 to Current
Rubio's Restaurants, Inc.Ramona, CA,
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Coached team on effective upselling and cross-selling methods
  • Submitted reports to senior management to aid in business decision-making and planning
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored employee performance and developed improvement plans.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Communicated with managers of other departments to maintain transparency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Cashier, 01/2017 to 06/2017
SephoraKing Of Prussia, PA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Reviewed and resolved differences between accounting information and cash drawer
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Reviewed weekly sales circulars and monitored price changes.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Hostess, 07/2014 to 05/2016
Firstservice ResidentialWest Grove, PA,
  • Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Watched dining area staff evaluate server loads and calculate accurate wait times
  • Documented reservations and communicated changes to guests using Microsoft Word
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Crew Trainer, 08/2012 to 04/2014
Aegion CorpCharlton, MA,
  • Taught new team members correct procedures for all areas of operations
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Maintained current knowledge of all team position requirements
  • Set positive example for team members by providing high-quality, efficient service
  • Mentored junior employees to improve performance, food safety and customer service
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Handled over $12,000 worth of daily credit card and cash payments
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Greeted all customers with smile and provided friendly service to professionally handle every need
  • Trained other employees in customer service, food safety and performance requirements
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Trained and assisted new kitchen staff members
  • Sent order information to kitchen using computer system and giving verbal instructions about customers’ special requests and needs to other staff
  • Identified inefficiencies leading to improved productivity
  • Completed training to learn additional techniques for making new and seasonal items
Education
High School Diploma : Early Childhood Education, Expected in 08/2010
Admiral Arthur W Radford High School - Honolulu, HI
GPA:

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Resume Overview

School Attended

  • Admiral Arthur W Radford High School

Job Titles Held:

  • Assistant Manager
  • Cashier
  • Hostess
  • Crew Trainer

Degrees

  • High School Diploma

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