- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Customer-focused professional with successful career in both the customer service and the business sector. Successful at applying efficient and streamlined practices without compromising quality of service.
- A/R
- A/P
- Bookkeeping 1
- Bookkeeping 2
- Budgeting
- Customer satisfaction
- Data Entry
- Filing
- Employee scheduling
- Issue resolution
- Manufacturing Machinery
- Excel
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- Word
- Microsoft Works
- Operations management
- Payroll
- Quick Books
- Receiving
- Research
- Sales
- Scheduling
- Shipping
- Training
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Assistant Manager, 11/2016 to Current
Belle Tire – Kokomo, IN,
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Office/Assistant Plant Manager, 05/2011 to 06/2016
Aids Healthcare Foundation – Seattle, WA,
- Maintained quality of product with robust inspections and assessment team.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions within our facility.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Made strategic decisions and developed key plans that affected direction of business.
- Directed employees and related programs to maximize team productivity and facility output.
- Maximized plant safety through proactive strategies and well-structured training.
- Provided direction and leadership to all levels of employees and managers.
- Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
- Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
- Analyzed and determined resolutions to multi-faceted issues that affected management and business objectives.
- Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.
- Recognized low-cost suppliers and managed deliveries to cut downtime and save costs.
- Ensured customer requirements were met by changing equipment over to new products.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Prepared and maintained production reports and personnel records.
- Evaluated production schedules and orders to arrange required materials and plan staffing needs.
- Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at [Number] facilities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Worked with doctors to understand needs and provide custom or pre-fabricated products.
- Aligned production operations to meet higher standards and maximize returns.
Assistant Store Manager, 10/2009 to 05/2011
Happy Stop – City, STATE,
- Rotated merchandise and displays to feature new products and promotions.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Completed monthly and quarterly inventory reports for senior management.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Drafted employee work schedules to fill coverage gaps.
- Conducted store inventories once per quarter.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
Certificate: Bookkeeping 1&2, Expected in
West Georgia Technical College - La Grange, GA
GPA:
GED: , Expected in
West Georgia Technical College - La Grange, GA
GPA:
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