Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Customer-focused professional with successful career in both the customer service and the business sector. Successful at applying efficient and streamlined practices without compromising quality of service.

Skills
  • A/R
  • A/P
  • Bookkeeping 1
  • Bookkeeping 2
  • Budgeting
  • Customer satisfaction
  • Data Entry
  • Filing
  • Employee scheduling
  • Issue resolution
  • Manufacturing Machinery
  • Excel
  • Word
  • Microsoft Works
  • Operations management
  • Payroll
  • Quick Books
  • Receiving
  • Research
  • Sales
  • Scheduling
  • Shipping
  • Training
Work History
Assistant Manager, 11/2016 to Current
Belle TireKokomo, IN,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
Office/Assistant Plant Manager, 05/2011 to 06/2016
Aids Healthcare FoundationSeattle, WA,
  • Maintained quality of product with robust inspections and assessment team.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions within our facility.
  • Reduced costs by eliminating materials waste and unnecessary labor hours.
  • Made strategic decisions and developed key plans that affected direction of business.
  • Directed employees and related programs to maximize team productivity and facility output.
  • Maximized plant safety through proactive strategies and well-structured training.
  • Provided direction and leadership to all levels of employees and managers.
  • Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
  • Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
  • Analyzed and determined resolutions to multi-faceted issues that affected management and business objectives.
  • Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.
  • Recognized low-cost suppliers and managed deliveries to cut downtime and save costs.
  • Ensured customer requirements were met by changing equipment over to new products.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Prepared and maintained production reports and personnel records.
  • Evaluated production schedules and orders to arrange required materials and plan staffing needs.
  • Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at [Number] facilities.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Worked with doctors to understand needs and provide custom or pre-fabricated products.
  • Aligned production operations to meet higher standards and maximize returns.
Assistant Store Manager, 10/2009 to 05/2011
Happy StopCity, STATE,
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Completed monthly and quarterly inventory reports for senior management.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Drafted employee work schedules to fill coverage gaps.
  • Conducted store inventories once per quarter.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
Education
Certificate: Bookkeeping 1&2, Expected in
West Georgia Technical College - La Grange, GA
GPA:
GED: , Expected in
West Georgia Technical College - La Grange, GA
GPA:

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Resume Overview

School Attended

  • West Georgia Technical College
  • West Georgia Technical College

Job Titles Held:

  • Assistant Manager
  • Office/Assistant Plant Manager
  • Assistant Store Manager

Degrees

  • Certificate
  • GED

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