Customer-focused professional with successful career in both the customer service and the business sector. Successful at applying efficient and streamlined practices without compromising quality of service.
Skills
A/R
A/P
Bookkeeping 1
Bookkeeping 2
Budgeting
Customer satisfaction
Data Entry
Filing
Employee scheduling
Issue resolution
Manufacturing Machinery
Excel
Word
Microsoft Works
Operations management
Payroll
Quick Books
Receiving
Research
Sales
Scheduling
Shipping
Training
Work History
Assistant Manager, 11/2016 to Current Belle Tire – Kokomo, IN,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Office/Assistant Plant Manager, 05/2011 to 06/2016 Aids Healthcare Foundation – Seattle, WA,
Maintained quality of product with robust inspections and assessment team.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions within our facility.
Reduced costs by eliminating materials waste and unnecessary labor hours.
Made strategic decisions and developed key plans that affected direction of business.
Directed employees and related programs to maximize team productivity and facility output.
Maximized plant safety through proactive strategies and well-structured training.
Provided direction and leadership to all levels of employees and managers.
Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
Analyzed and determined resolutions to multi-faceted issues that affected management and business objectives.
Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.
Recognized low-cost suppliers and managed deliveries to cut downtime and save costs.
Ensured customer requirements were met by changing equipment over to new products.
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Prepared and maintained production reports and personnel records.
Evaluated production schedules and orders to arrange required materials and plan staffing needs.
Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at [Number] facilities.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Worked with doctors to understand needs and provide custom or pre-fabricated products.
Aligned production operations to meet higher standards and maximize returns.
Assistant Store Manager, 10/2009 to 05/2011 Happy Stop – City, STATE,
Rotated merchandise and displays to feature new products and promotions.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Completed monthly and quarterly inventory reports for senior management.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Drafted employee work schedules to fill coverage gaps.
Conducted store inventories once per quarter.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Education
Certificate: Bookkeeping 1&2, Expected in West Georgia Technical College - La Grange, GA GPA:
GED: , Expected in West Georgia Technical College - La Grange, GA GPA:
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