assistant manager resume example with 13+ years of experience
Diligent Manger with over 9 years of experience dedicated to inspiring employees, creating happy customers, and maintaining operations efficiencies. Enjoys discovering methods designed to improve workflow and generate additional revenue. Im a driven and motivated individual who has a strong desire to succeed and the ability to bring the best out of others. As a highly organized professional with superb initiative skills and a can-do attitude. I also posses superb management skills that enable me to motivate and develop staff. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Attentive Manager with 9 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
- Product and service knowledge
- Sales monitoring
- Customer relations
- Training and development
- Retail operations management
- Staff development
- Production monitoring
- Quality control
- Resource allocation
- Workplace safety
- Equipment maintenance
- Call center experience
- Issue resolution
- Team supervision
- Client support
- Quality Improvement
- Training
- Lean Manufacturing
- Safety
- Ability to analyze reports
- Improvement plan knowledge
- Content management expertise
- Experience in leadership
- Program evaluation
- Customer service
- Quantitative skills
- Customer Service
- Records management
- Strategic Planning
- Workforce Management
- Employee Team Supervision
- Mentoring and training
- Production Waste Control
- Database documentation
- Safety standards
- Planning production
- Logistics
- Friendly, positive attitude
- Decision-making
Forklift, Reach truck
Banking Certificate
Hartland, MI, 02/2017 - 09/2020
- Creating shipping documentation for carriers and custom.
- Making sure products are picked and stacked to the highest standards.
- Planning and forecasting the capacity of the shifts.
- Ensuring the delivery vehicles are loaded and unloaded safely.
- Driving continuous improvement plans to meet productivity targets.
- Creating a positive , pro -active based culture.
- Planned and prepared workflow schedules, delegating tasks fo member team.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Completed inventory audits to identify losses and project demand.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Enforced company policies and procedures to strengthen operational standards across departments.
Mentor, OH, 04/2014 - 02/2017
- Be the primary point of contact and build long term relationships with customers.
- Help customers through email, phone and in person meetings.
- Developed a trusted relationship with key accounts, customers and coworkers.
- Forecast and track accounts.
- Monitor and analyze customers usage of our product.
- Keen attention to detail and adherence to deadline.
- Improved customer confidence and recovered previous year sales losses with % gain by building and renewing customer relationships to define market opportunities.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.
Winamac, IN, 05/2010 - 04/2014
- Make available all work related records.
- Make a draft of shifts for workers and ensure that they follow it diligently to avoid commotion and agitations between workers over non compliance by some members.
- Constantly inspect all work equipments to identify shortages and damages, and relate findings to management for quick resolution to enable smooth flow of operations.
- Step in to resolve conflicts that may arise between workers on site, and exhibit good sense of judgement to ensure that parties involved are treated fairly without bias.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Integrated process improvements to increase overall workflow.
- Developed and deployed new services and implemented new company policies.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Counted, sorted and stacked finished pieces for easy access.
Rialto, CA, 11/2006 - 03/2010
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Coached and developed store associates through formal and informal interactions.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
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Resume Overview
School Attended
- Jose Gautier Benitez
- Huertas College
- Instituto De Banca Y Comercio - Aguadilla
Job Titles Held:
- Assistant Manager
- Account Manager
- Team Leader
- Senior Assistant Manager
Degrees
- High School Diploma
- Some College (No Degree)
- Banking
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