Organized assistant manager experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Friendly Cashier offering more than 20 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Skilled Server offering 20 years of experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
- Issue resolution
- Employee performance evaluations
- Staff management
- Recruiting and interviewing
- Cost control
- Order management
- POS systems operations
- Relationship building and management
- Customer relations
- Systems and software programs
- New-Hire Training
- Order processing
- Microsoft Office Suite
- Stock management
- Customer experience
- Vendor management
- Merchandising expertise
- Staff scheduling
- Continuing education in psychology and sociology.
- Minored in Secondary education
- Majored in social work
Monaca, PA, 03/2012 - 08/2016
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Supervised team of 8 employees and provided feedback on performance.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Promoted to Assistant Manager after only 2 days with company.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
North Wales, PA, 11/2010 - 11/2013
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
- Developed strategy and managed market communications that drove product demand.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
City, STATE, 07/2003 - 06/2005
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Unboxed product and placed on shelves according to layout and planogram guidelines.
- Designed and constructed advertising signs to attract customers and promote sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Supported promotional plans by updating signage with price changes.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Unloaded arriving product stock and moved to store display areas.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stayed current on available products, store promotions and customer service policies to better assist with any need.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Received the "Employee of the Month" award after 2 months of employment.
- Managed and led a team of 8 Retail Sales Associates.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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School Attended
- River Parishes Community College
Job Titles Held:
- Assistant Manager
- Head Stock Clerk
- Overnight Stocker
Degrees
- Associate of Arts
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