(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Motivated team members professionally offering 2-years of progressive record of accomplishment in leadership roles. Establish clear guidelines and enforce consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

  • Product and service knowledge
  • Sales monitoring
  • Customer relations
  • Product branding
  • Inventory control
  • Microsoft Office expertise
  • Customer rapport
  • Staff training and development
  • Merchandising
Education and Training
University of Phoenix San Antonio, TX, Expected in 07/2012 Associate of Arts : Health Administration - GPA :
Norco High School Norco, CA Expected in 06/2002 High School Diploma : - GPA :
Twice Daily - Assistant Manager
Antioch, TN, 01/2016 - 03/2019
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
Central Lakes College - Caregiver
Deerwood, MN, 04/2014 - 12/2016
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Meijer, Inc. - Gas Station Clerk
Lafayette, LA, 09/2012 - 02/2013
  • Ensured proper age of customers for alcohol and cigarettes.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find necessary store items.
Albertsons Companies - Deli Clerk
North Bend, OR, 11/2009 - 08/2012
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Protected food from spoilage by storing according to safety procedures.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Accepted and processed cash, check, card and mobile payments, maintaining 100% accuracy rate.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
Additional Information

I have a total of 17 years in the retail business. I'm excellent with customer service skills. I am organized with the work that I do and I am a reliable worker. As an assistant manager I learned skills on the computer. For example, I learned how to key in information for the cashiers to see if he or she was short, I also helped with entering invoices, and sent the end of day reports to the owner of the store.

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School Attended

  • University of Phoenix
  • Norco High School

Job Titles Held:

  • Assistant Manager
  • Caregiver
  • Gas Station Clerk
  • Deli Clerk


  • Associate of Arts
  • High School Diploma

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