Motivated team members professionally offering 2-years of progressive record of accomplishment in leadership roles. Establish clear guidelines and enforce consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
Product and service knowledge
Sales monitoring
Customer relations
Product branding
Inventory control
Microsoft Office expertise
Customer rapport
Staff training and development
Merchandising
Education and Training
University of PhoenixSan Antonio, TX, Expected in 07/2012 – –Associate of Arts:Health Administration - GPA:
Norco High SchoolNorco, CAExpected in 06/2002 – –High School Diploma: - GPA:
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Delegated daily tasks to team members to optimize team productivity.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Enhanced sales by implementing merchandising and promotional improvements.
Cultivated customer loyalty by training team members in industry-leading service standards.
Central Lakes College - Caregiver Deerwood, MN, 04/2014 - 12/2016
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
Worked to improve patient outlook and daily living through compassionate care.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Meijer, Inc. - Gas Station Clerk Lafayette, LA, 09/2012 - 02/2013
Ensured proper age of customers for alcohol and cigarettes.
Attended to gas spills and accidents promptly and according to established guidelines.
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Welcomed customers, offering assistance to help find necessary store items.
Albertsons Companies - Deli Clerk North Bend, OR, 11/2009 - 08/2012
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Checked signage and pricing to verify accurate displays on counters and in cases.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Created aesthetically pleasing food arrangements for special orders and party trays.
Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Protected food from spoilage by storing according to safety procedures.
Kept all utensils, dishes and glasses clean and ready for customer use.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Accepted and processed cash, check, card and mobile payments, maintaining 100% accuracy rate.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Additional Information
I have a total of 17 years in the retail business. I'm excellent with customer service skills. I am organized with the work that I do and I am a reliable worker. As an assistant manager I learned skills on the computer. For example, I learned how to key in information for the cashiers to see if he or she was short, I also helped with entering invoices, and sent the end of day reports to the owner of the store.
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