Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Multi-talented Retail Store Manager with 20 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Merchandising
  • Staff development
  • Customer relations
  • Training and development
Experience
Assistant Manager, 12/2019 - 05/2020
Essex Property Trust Sunnyvale, CA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Planned and prepared workflow schedules, delegating tasks for 5-10 member team.
WOMEN'S CLERICAL , 08/2018 - 11/2019
Walt Disney Co. Tampa, FL,
  • Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Provided exemplary training in office procedures and policies to all new employees.
  • Mentored and provided training to interns and developed staff support manuals.
Women's Department Manager, 04/2016 - 07/2018
Walt Disney Co. Vero Beach, FL,
  • Directed and supervised staff performance.
  • Counted and balanced registers.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed 10 employees.
  • Opened and closed store 2 times per week by balancing cash drawers, preparing daily deposits.
  • Trained and developed 15 employees through constructive feedback and focus on long-term career growth.
  • Increased sales on consistent basis by developing key customer relationships.
  • Hired, trained, supervised and motivated team, retail professionals to provide knowledgeable and fast service to every guest.
  • Built lasting client relationships by organizing and planning sales events.
Women's Department Manager, 02/2011 - 05/2014
Nordstrom Rack City, STATE, Azria
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed 15-19 employees. Depending on the season.
  • Opened and closed store 2-3 times per week by balancing cash drawers, preparing daily deposits.
  • Trained and developed 15-19 employees through constructive feedback and focus on long-term career growth.
  • Delegated tasks to employees based upon individual strengths and experience in customer service .
  • Increased sales on consistent basis by developing key customer relationships.
  • Hired, trained, supervised and motivated team of 15-19 retail professionals to provide knowledgeable and fast service to every guest.
  • Wrote and submitted reports.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Assigned daily employees to specific duties to best meet needs of store.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Education and Training
Real Estate License: , Expected in 03/2021
-
Azure Tide Realty - Online,
GPA:
High School Diploma: , Expected in 05/1991
-
Argo High School - Summit Il,
GPA:
Languages
Spanish :
Professional:
Negotiated :
:

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Resume Overview

School Attended

  • Azure Tide Realty
  • Argo High School

Job Titles Held:

  • Assistant Manager
  • WOMEN'S CLERICAL
  • Women's Department Manager
  • Women's Department Manager

Degrees

  • Real Estate License
  • High School Diploma

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