Forward-thinking assistant manager with proven leadership, planning and problem-solving abilities. Help senior business leaders accomplish demanding objectives by motivating staff and organizing resources. Systematic and well-organized in maintaining coverage for all operational needs. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Product and service knowledge
Sales monitoring
Business development understanding
Closing and contract negotiations
Retail operations management
Staff development
Customer relations
Customer rapport
Microsoft Office expertise
Orientating and training
Experience
Assistant Manager, 09/2018 - Current U-Haul – Cohoes, NY,
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for a 15-20 member team.
Directed and led employees, supervising activities to drive productivity and efficiency.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Delegated daily tasks to team members to optimize team productivity.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Cultivated customer loyalty by training team members in industry-leading service standards.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Mark Down Associate , 09/2018 - 10/2019 Tate & Lyle – Duluth, MN,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Assisted teammate with sales-processing tasks to meet daily sales goals.
Identified needs of customers promptly and efficiently.
Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Shift Supervisor, 05/2018 - 09/2018 Tate & Lyle – Farmer City, IL,
Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
Cataloged daily production and documented materials.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Trained employees in effective work procedures and performance strategies.
Answered and resolved customer questions and concerns.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Performed store opening and closing procedures, including setting up registers and checking products.
Assisted general manager during assigned periods and trained over 5 new team members.
Assisted store management with meeting standards of service and quality in daily operations.
Completed opening and closing duties to facilitate business operations.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Family Nanny, 02/2016 - 05/2018 Ashley Carter – City, STATE,
Coordinated after-school activities and transportation for two children for practices and events.
Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Accompanied families on vacations to Mexico and The Bahamas to provide full-time care to children.
Regulated children's schedules to balance rest, learning and play.
Helped children complete homework and special assignments daily to support academic performance.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Assisted children with homework and implemented school material in practical, everyday activities.
Transported children safely to range of extracurricular activities, including horseback riding and gymnastics.
Shift Supervisor, 04/2014 - 02/2016 Dairy Queen – City, STATE,
Conferred with human resources to identify, onboard and mentor new team members.
Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
Trained employees in effective work procedures and performance strategies.
Answered and resolved customer questions and concerns.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Performed store opening and closing procedures, including setting up registers and checking products.
Education and Training
High School Diploma: , Expected in 05/2013 - Paul G Blazer High School - Ashland, KY, GPA:
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