Assistant Manager resume example

Supervised team of 7 personnel in fast-paced sales environment

• Showcased vehicle features and took customers on test drives in local area.
• Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
• Greeted customers at arrival to build positive relationships and discuss vehicles.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Processed payments and maintained accurate drawers to meet financial targets.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Tracked updates to vehicles, changing markets and customer purchasing trends.
• Sold trade-ins and located desirable purchases and vehicle auctions.
• Oversaw customer test drives and demonstrated standard and optional features.
• Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
• Filled out paperwork to register vehicles and complete sales.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Provided information about sales processes, warranty requirements and service standards.
• Answered customer emails and telephone requests for information.
• Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
• Adhered to all standards of quality and service as well as regulatory requirements.
• Checked purchased vehicles at delivery for damage and final preparations.
• Met incoming customers at door to guide through showroom and sales lot.
• Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
• Managed sales negotiations and financing options.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Managed personnel scheduling, facilitating adequate coverage to meet demand.
• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Oversaw team development according to industry service standards to further customer loyalty.
• Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
• Delegated daily tasks to team members to optimize group productivity.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Accomplished $[Amount] per year in gross sales of new and used vehicles.
• Implemented strategic improvements to customer service policies, increasing overall satisfaction ratings.
• Supervised Sales team in challenging market.
• Accomplished Number of sales quota in a Monthly Timeframe.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Consistently exceeded sales quotas.
• Maintained high referrals and consistent repeat business due to first-rate customer service standards.
• Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
• Networked with remote dealers to source vehicles for customers.
• Gave detailed information regarding operation of standard and optional vehicle features.
• Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
• Trained and developed all sales team members for new location.
• Responded to inquiries from potential customers via email and telephone.
• Worked with off-site locations to find desired items for customers.

• Oversaw team development according to industry service standards to further customer loyalty.
• Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Managed personnel scheduling, facilitating adequate coverage to meet demand.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Enhanced sales by implementing merchandising and promotional improvements.
• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Completed inventory audits to identify losses and project demand.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Supported sales management initiatives to optimize business development.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

• Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
• Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
• Implemented effective customer service surveys to encourage feedback.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Designed sales and service strategies to improve revenue and retention.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Trained, managed and motivated employees to promote professional skill development.
• Directed successful turnaround by eliminating over $[Number] in debt within one quarter.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Hired, coached and mentored team of [Number] sales representatives.
• Managed shrink processes and inventory levels for corrective action planning to save costs.
• Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
• Forecasted sales, allocated resources and managed labor to improve productivity metrics by [Number]%.