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Assistant Manager Resume Example

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ASSISTANT MANAGER
Professional Summary

Results-focused Supervisor offering 10 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Recruiting and Interviewing
  • Employee performance evaluations
  • Negotiation
  • Data collection and analysis
  • Business planning
  • Cost Control
  • Employee scheduling
  • Operations management
  • Staff Supervision
  • Staff Management
  • Project Management
  • Strategic Planning
  • Consulting
  • Sales growth
  • Training
Work History
Assistant Manager, 03/2019 to 04/2020
BoGo Clothing – Naples, FL
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective upselling and cross-selling methods.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Compiled Type and Type reports to help senior leaders effectively plan business direction and operational strategies.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by Number% in Number years.
Customer Service Associate, 02/2017 to 03/2019
Pops Travel Center – Falkville, AL
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Greeted customers entering store and promoted sales or special programs.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Processed purchases and handled payment transactions using POS system.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Informed customers about special promotions and provided detailed information for various products.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Skilled using cash register including processing sales discounts and refunds.
CNA, 02/2009 to 07/2017
Summerford Nursing – Falkville, AL
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Transported patients between rooms and appointments or testing locations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Applied Science: Nursing/child Development, 07/2004
Wallace State Community College - Hanceville - Hanceville, AL
  • Graduated with 4.0 GPA
  • Majored in child development
Phlebotomy: Phlebotomy, 08/2011
Wallace State Community College - Hanceville - Hanceville, AL
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Resume Overview

Companies Worked For:

  • BoGo Clothing
  • Pops Travel Center
  • Summerford Nursing

School Attended

  • Wallace State Community College - Hanceville

Job Titles Held:

  • Assistant Manager
  • Customer Service Associate
  • CNA

Degrees

  • Associate of Applied Science : Nursing/child Development , 07/2004
    Phlebotomy : , 08/2011

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