Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Attentive Manager with 20 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy. Multi-talented [Job Title] with [Number] years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Enthusiastic Assistant Manager offers over 20 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about retail operations and best practices to maintain effective operational output. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Product and service knowledge
  • Staff development
  • Retail operations management
  • Orientating and training
  • Staff training and development
  • Project management abilities
  • Time Management
  • Customer rapport
Experience
Assistant Manager, 11/2020 - Current
Evereve Des Moines, IA,
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
House Parent, 09/2015 - 03/2020
Midland Care Connection Kansas City, KS,
  • Maintained home cleanliness and safety for optimal patient health.
  • Monitored self-administered medications and set up strategies to help patients maintain schedules during periods away from program facilities.
  • Tracked residents under general supervision and helped oversee day-to-day care.
  • Documented patients' clinical information in [System] medical records.
  • Supported patients' needs by maintaining positive, supportive and structured environment.
  • Planned activities and engaged patients to encourage progress against treatment goals.
  • Coordinated and led in-services to facilitate nursing leadership development and career growth.
  • Directed emergency response and crisis interventions.
  • Communicated conditions, changes and care updates between clinical staff and physicians.
  • Investigated and reported all accidents fully, leveraging new knowledge to improve protections for patients and staff.
  • Provided patients necessary medications via appropriate pathways.
  • Enforced disease prevention protocols among staff members, patients and visitors.
  • Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Answered questions and addressed concerns from employees promptly through email, phone and in person.
  • Fostered improved communication with contractors to promote regulatory compliance.
Manager, 03/2005 - 07/2015
Community Health System Denver, NC,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Cross-trained in every store role to maximize operational knowledge.
Education and Training
High School Diploma: , Expected in
-
Immokalee High School - Immokalee, FL
GPA:

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Resume Overview

School Attended

  • Immokalee High School

Job Titles Held:

  • Assistant Manager
  • House Parent
  • Manager

Degrees

  • High School Diploma

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