, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
- Sales monitoring
- Product and service knowledge
- Retail operations management
- Retail Space Planning
- Business development understanding
- Training and development
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- Time Management
- Staff training and development
- Customer relations
- Staff development
- Customer rapport
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12/2019 to Current Assistant Manager Kwik Trip, Inc. – Carlton, MN,
- Planned and prepared workflow schedules, delegating tasks for 60 or more-member team.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
03/2018 to 12/2019 Assistant Manager Kwik Trip, Inc. – Carrie Lane Chapman Catt Home, IA,
- I worked on developing my skills to becoming a 2nd assistant manager at this location.
- Planned and prepared workflow schedules, delegating tasks for 60 or more-member team.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Oversaw team development according to industry service standards to further customer loyalty.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Completed inventory audits to identify losses and project demand.
10/2016 to 12/2017 Manager Consolidated Communications – Conroe, TX,
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Cross-trained in every store role to maximize operational knowledge.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
01/2015 to 08/2016 Laundry aid/Housekeeper Aide Bethany St Joseph Care Center – City, STATE,
- Verified each completed room against standard plans to maintain consistency.
- Exceeded company standards for cleanliness, sanitation and presentation.
- Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
- Contributed recommendations to leadership team to improve cleaning procedures.
- Replaced linens and made beds efficiently to meet demanding daily schedules.
- Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
- Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
- Inspected public bathrooms on a twice daily basis.
- Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
- Swept and damp-mopped private stairways and hallways.
- Disposed of hazardous materials in appropriate containers.
- Added new soaps, shampoos and other amenities to each room.
- Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Interacted pleasantly with clients and guests when performing daily duties.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Expected in : Biochemistry
Winona State University - Winona, MN
GPA:
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