Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Sales monitoring
Product and service knowledge
Retail operations management
Retail Space Planning
Business development understanding
Training and development
Time Management
Staff training and development
Customer relations
Staff development
Customer rapport
Experience
12/2019 to Current
Assistant ManagerKwik Trip, Inc. – Carlton, MN,
Planned and prepared workflow schedules, delegating tasks for 60 or more-member team.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Enforced company policies and procedures to strengthen operational standards across departments.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Delegated daily tasks to team members to optimize group productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
03/2018 to 12/2019
Assistant ManagerKwik Trip, Inc. – Carrie Lane Chapman Catt Home, IA,
I worked on developing my skills to becoming a 2nd assistant manager at this location.
Planned and prepared workflow schedules, delegating tasks for 60 or more-member team.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Enforced company policies and procedures to strengthen operational standards across departments.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Delegated daily tasks to team members to optimize group productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Oversaw team development according to industry service standards to further customer loyalty.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Completed inventory audits to identify losses and project demand.
10/2016 to 12/2017
ManagerConsolidated Communications – Conroe, TX,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Trained employees on additional job positions to maintain coverage of roles at all times.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Cross-trained in every store role to maximize operational knowledge.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
01/2015 to 08/2016
Laundry aid/Housekeeper AideBethany St Joseph Care Center – City, STATE,
Verified each completed room against standard plans to maintain consistency.
Exceeded company standards for cleanliness, sanitation and presentation.
Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
Contributed recommendations to leadership team to improve cleaning procedures.
Replaced linens and made beds efficiently to meet demanding daily schedules.
Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
Inspected public bathrooms on a twice daily basis.
Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
Swept and damp-mopped private stairways and hallways.
Disposed of hazardous materials in appropriate containers.
Added new soaps, shampoos and other amenities to each room.
Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Laundered sheets and removed stains to restore linens to pristine condition.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Requested maintenance orders to fix non-working equipment and address room damage.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Washed and polished glass windows and doors to keep entryways clear and professional.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Interacted pleasantly with clients and guests when performing daily duties.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Education and Training
Expected in
: Biochemistry Winona State University - Winona, MN GPA:
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