Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Retail operations management
  • Retail Space Planning
  • Business development understanding
  • Training and development
  • Time Management
  • Staff training and development
  • Customer relations
  • Staff development
  • Customer rapport
Experience
12/2019 to Current
Assistant Manager Kwik Trip, Inc. Carlton, MN,
  • Planned and prepared workflow schedules, delegating tasks for 60 or more-member team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
03/2018 to 12/2019
Assistant Manager Kwik Trip, Inc. Carrie Lane Chapman Catt Home, IA,
  • I worked on developing my skills to becoming a 2nd assistant manager at this location.
  • Planned and prepared workflow schedules, delegating tasks for 60 or more-member team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Completed inventory audits to identify losses and project demand.
10/2016 to 12/2017
Manager Consolidated Communications Conroe, TX,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Cross-trained in every store role to maximize operational knowledge.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
01/2015 to 08/2016
Laundry aid/Housekeeper Aide Bethany St Joseph Care Center City, STATE,
  • Verified each completed room against standard plans to maintain consistency.
  • Exceeded company standards for cleanliness, sanitation and presentation.
  • Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
  • Contributed recommendations to leadership team to improve cleaning procedures.
  • Replaced linens and made beds efficiently to meet demanding daily schedules.
  • Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
  • Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
  • Inspected public bathrooms on a twice daily basis.
  • Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
  • Swept and damp-mopped private stairways and hallways.
  • Disposed of hazardous materials in appropriate containers.
  • Added new soaps, shampoos and other amenities to each room.
  • Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Education and Training
Expected in
: Biochemistry
Winona State University - Winona, MN
GPA:

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Resume Overview

School Attended

  • Winona State University

Job Titles Held:

  • Assistant Manager
  • Assistant Manager
  • Manager
  • Laundry aid/Housekeeper Aide

Degrees

  • Some College (No Degree)

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