Assistant Manager Resume Example Nordstrom

ASSISTANT MANAGER

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. With over 4 years experience with retail and customer service i bring strong leadership and planning talents to any business with a tenacious approach and strong attention to detailto drive success.

Skills

Product and service knowledge
Sales monitoring
Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Project management abilities
Retail operations management
Merchandising

Staff training and development
Marketing tactics
Inventory management
Customer relations
Time Management
Strategic Planning

Experience

Assistant Manager | 07/2015 to CurrentNordstrom - Towson, MD

Planned and prepared workflow schedules, delegating tasks for 12 member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enhanced sales by implementing merchandising and promotional improvements.
Completed inventory audits to identify losses and project demand.

Team Leader Supervisor | 01/2016 to 02/2020Verizon Wireless - Baltimore, MD

Recruited and hired top-level talent for various job positions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Liaised with project managers to evaluate project scope and define milestones and deadlines.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
Delegated tasks to multiple employees while maintaining efficient workplace.

Head Server | 05/2016 to 07/2019Baltimore Country Club - Baltimore, MD

Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
Trained new servers on menu items and restaurant standards.
Educated servers on daily specials to promote key items and drive sales.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Delivered high-quality service and quick beverage service to promote customer satisfaction.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.

Sales Representative | 06/2014 to 12/2018Macy's - Towson, MD

Prepared and processed contracts and order forms for new and existing customers.
Developed customized sales techniques to successfully sell and upsell clothes and jewelry and coordinate services to new and existing clients.
Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
Created and implemented store displays, promoting sales and growth.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Monitored customer order process and addressed customer issues.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.

Education and Training

Northwestern High School - - Baltimore,MD | | High School Diploma06/2014

Refferences

General manger- Tamia Jackson: 4432562582

Store Manager- Justin Reed: 4102400642

General Manger- Kayce Williams: 4433047977

Resume Overview

Companies Worked For:

Nordstrom
Verizon Wireless
Baltimore Country Club
Macy's

School Attended

Northwestern High School

Job Titles Held:

Assistant Manager
Team Leader Supervisor
Head Server
Sales Representative

Degrees

Northwestern High School - Baltimore , MD | High School Diploma

Assistant Manager Resume Example

Resume Score: 80%

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