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Assistant Manager Resume Example

Resume Score: 80%

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ASSISTANT MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. With over 4 years experience with retail and customer service i bring strong leadership and planning talents to any business with a tenacious approach and strong attention to detailto drive success.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Project management abilities
  • Retail operations management
  • Merchandising
  • Staff training and development
  • Marketing tactics
  • Inventory management
  • Customer relations
  • Time Management
  • Strategic Planning
Experience
Assistant Manager | 07/2015 to CurrentNordstrom - Towson, MD
  • Planned and prepared workflow schedules, delegating tasks for 12 member team.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Completed inventory audits to identify losses and project demand.
Team Leader Supervisor | 01/2016 to 02/2020Verizon Wireless - Baltimore, MD
  • Recruited and hired top-level talent for various job positions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
Head Server | 05/2016 to 07/2019Baltimore Country Club - Baltimore, MD
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Trained new servers on menu items and restaurant standards.
  • Educated servers on daily specials to promote key items and drive sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Delivered high-quality service and quick beverage service to promote customer satisfaction.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Sales Representative | 06/2014 to 12/2018Macy's - Towson, MD
  • Prepared and processed contracts and order forms for new and existing customers.
  • Developed customized sales techniques to successfully sell and upsell clothes and jewelry and coordinate services to new and existing clients.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
  • Created and implemented store displays, promoting sales and growth.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Monitored customer order process and addressed customer issues.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Education and Training
Northwestern High School - - Baltimore,MD | | High School Diploma06/2014
Refferences

General manger- Tamia Jackson: 4432562582

Store Manager- Justin Reed: 4102400642

General Manger- Kayce Williams: 4433047977

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Nordstrom
  • Verizon Wireless
  • Baltimore Country Club
  • Macy's

School Attended

  • Northwestern High School

Job Titles Held:

  • Assistant Manager
  • Team Leader Supervisor
  • Head Server
  • Sales Representative

Degrees

  • Northwestern High School - Baltimore , MD | High School Diploma

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