Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. With over 4 years experience with retail and customer service i bring strong leadership and planning talents to any business with a tenacious approach and strong attention to detailto drive success.
Skills
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Experience
Assistant Manager | 07/2015 to CurrentKwik Trip, Inc. - Barneveld , WI
- Planned and prepared workflow schedules, delegating tasks for 12 member team.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enhanced sales by implementing merchandising and promotional improvements.
- Completed inventory audits to identify losses and project demand.
Team Leader Supervisor | 01/2016 to 02/2020Seminole Gaming - Coconut Creek , FL
- Recruited and hired top-level talent for various job positions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Head Server | 05/2016 to 07/2019The Luxottica Group - San Juan , PR
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Trained new servers on menu items and restaurant standards.
- Educated servers on daily specials to promote key items and drive sales.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Sales Representative | 06/2014 to 12/2018Macy's - City , STATE
- Prepared and processed contracts and order forms for new and existing customers.
- Developed customized sales techniques to successfully sell and upsell clothes and jewelry and coordinate services to new and existing clients.
- Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
- Created and implemented store displays, promoting sales and growth.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Education and Training
Northwestern High School - - City,State | | High School Diploma06/2014
Refferences
General manger- Tamia Jackson: 4432562582
Store Manager- Justin Reed: 4102400642
General Manger- Kayce Williams: 4433047977
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Resume Overview
School Attended
- Northwestern High School
Job Titles Held:
- Assistant Manager
- Team Leader Supervisor
- Head Server
- Sales Representative
Degrees
- Northwestern High School - City , State | High School Diploma
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