Assistant Manager Resume Example Curves For Women

ASSISTANT MANAGER

Professional Summary

Results-focused Supervisor offering 20 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Dedicated Assistant Manager with experience managing 40 employees. Leads by example, providing exceptional customer service. 20 years growing sales and profit margin for organizations. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Marketing-savvy Assistant Manager offering 20-year background in sales. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives.

Skills

Staff Supervision
Staff Management
Recruiting and Interviewing
Google Drive
Staff supervision
Employee performance evaluations
Employee scheduling
Recruiting and interviewing

Training
Negotiation
Business administration
Consulting
Operations management
Data collection and analysis
Financial Management

Work History

Assistant Manager04/2008 to 05/2011
Curves For Women – Baytown, TX

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Submitted reports to senior management to aid in business decision-making and planning.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Coached team on effective upselling and cross-selling methods.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Increased sales revenues by 80% by promoting complementary products and educating customers about store promotions.
Monitored employee performance and developed improvement plans.
Trained team members in successful strategies to meet operational and sales targets.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Applied customer feedback to develop process improvements and support long-term business needs.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Communicated with managers of other departments to maintain transparency.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Assisted Manager in interview process of prospective employees and provided feedback.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Promoted to Assistant Manager after only 3 months with company.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Planned team-building exercises to increase employee performance and job satisfaction.
Onboarded new employees, including training, mentoring and new hire documentation.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Assistant Manager04/2007 to 01/2008
Daylight Donuts – Fritch, TX

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Supported staff development and goal attainment by focusing on skill development and job satisfaction
Established and optimized schedules to keep coverage and service in line with forecasted demands
Submitted reports to senior management to aid in business decision-making and planning
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Coached team on effective upselling and cross-selling methods
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Monitored employee performance and developed improvement plans
Trained team members in successful strategies to meet operational and sales targets
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Applied customer feedback to develop process improvements and support long-term business needs
Advanced to keyholder and assistant manager-in-charge in manager's absence
Maintained positive customer relationships by responding quickly to customer service inquiries
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Communicated with managers of other departments to maintain transparency
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
Kept work areas clean, organized and safe to promote efficiency and team safety
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
Onboarded new employees, including training, mentoring and new hire documentation
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
Increased sales revenues by 80% over 3 months by promoting complementary products and educating customers about store promotions

Manager03/2004 to 01/2007
Spac & Span Cleaning – Dumas, TX

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Conducted scheduled and impromptu evaluations to assess work performance
Prepared quotes for new products and services and composed budgets
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
Recorded inventory sales into organization's weekly income report
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Performed 30 day reviews assessing each employee's performance and developed improvement plans
Trained new employees in specific job requirements
Evaluated employees' strengths and assigned tasks based upon experience and training
Cross-trained existing employees to maximize team agility and performance
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage

Education

High School Diploma1976Dumas High School- Dumas, TX

Resume Overview

Companies Worked For:

Curves For Women
Daylight Donuts
Spac & Span Cleaning

School Attended

Dumas High School

Job Titles Held:

Assistant Manager
Manager

Degrees

High School Diploma 1976

Assistant Manager Resume Example

Resume Score: 80%

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