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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary
Skills
Experience
Assistant Manager|Havaianas Puerto Rico - San Juan , PR|12/2019 - 05/2020
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Supported sales management initiatives to optimize business development.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Delegated daily tasks to team members to optimize team productivity.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Evaluated employee performance and developed improvement plans.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Sales Associate|Tommy Hilfiger - San Juan , PR|03/2019 - 05/2020
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by [Number]%.
  • Mixed and matched paints according to customer specifications.
  • Offered product and service consultations and employed upselling techniques.
  • Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Won store sales competition for [Task], resulting in [Result].
  • Processed orders through system and coordinated product deliveries.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Recommended optimal merchandise based on customer needs and desires.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Maintenance Employee|Zen Spa - San Juan , PR|05/2015 - 04/2018
  • Identified problems during daily work inspections and addressed concerns with [Job title].
  • Adjusted and repaired minor issues for [Type] equipment and [Type] systems.
  • Specialized in [Type] systems, completing thorough inspections and skilled repairs.
  • Collaborated with [Job title]s on [Task] and [Task] to complete projects within expected timeframes.
  • Managed [Type] and [Type] supplies and checked inventory using [Software] to restock items.
  • Fixed building systems and structural components using professional finishes.
  • Maintained performance by cleaning and lubricating components such as [Type] and [Type].
  • Used [Type] products and [Type] solutions to clean and maintain equipment safely.
  • Assisted mechanics with larger, more complicated repairs.
  • Calibrated devices to optimize performance and maintain longevity of equipment.
  • Identified and implemented new method for streamlining [Type] process that resulted in increased workflow by [Number]%.
  • Requisitioned supplies and equipment for cleaning and maintenance functions.
  • Inspected alarm systems and [Type] monitors on [Timeframe] basis to comply with carbon monoxide and fire standards.
  • Cordially interacted with customers and displayed professional appearance as representative of company.
  • Sprayed insecticides and fumigants to prevent insect and rodent infestation.
  • Removed snow from sidewalks using shovels and [Type] equipment and placed rock salt to prevent falls.
  • Used [Type] and [Type] tools safely to complete [Type] and [Type] repair projects.
  • Performed repair work on [Type] and [Type] equipment, typically returning machines and tools to service within [Number][Timeframe].
  • Assessed [Type] and [Type] property areas for damage caused by bad weather and notified [Job title] of findings.
  • Responded within [Number][Timeframe] to internal personnel inquiries and complaints regarding maintenance and repair, resulting in [Number]% increase in employee satisfaction.
  • Removed snow from sidewalks, driveways, and parking areas by applying [Type] chemicals.
  • Read blueprints and specifications to determine best methods to approach [Type] and [Type] projects.
  • Observed [Type] and [Type] safety protocols in field to prevent injuries and accidents.
  • Rectified [Type] and [Type] issues with minimal supervision and notified [Job title] of problems that required [Type] resolution.
  • Diagnosed and repaired mechanical machinery issues.
  • Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
  • Inspected [Type] equipment on [Timeframe] basis to quickly identify issues that could cause breakdowns.
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Carefully followed [Job Title]'s written and verbal instructions in regards to each day's duties and assignments.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Cleaned [Type] and [Type] areas and disposed of debris and trash to keep walkways clear for personnel and visitors.
  • Resolved [Type] issues through implementation of troubleshooting techniques.
Maintenance Employee|Ocasio Cleaning Service - San Juan , PR|02/2011 - 11/2014
  • Identified problems during daily work inspections and addressed concerns with [Job title].
  • Adjusted and repaired minor issues for [Type] equipment and [Type] systems.
  • Specialized in [Type] systems, completing thorough inspections and skilled repairs.
  • Managed [Type] and [Type] supplies and checked inventory using [Software] to restock items.
  • Collaborated with [Job title]s on [Task] and [Task] to complete projects within expected timeframes.
  • Fixed building systems and structural components using professional finishes.
  • Maintained performance by cleaning and lubricating components such as [Type] and [Type].
  • Used [Type] products and [Type] solutions to clean and maintain equipment safely.
  • Assisted mechanics with larger, more complicated repairs.
  • Calibrated devices to optimize performance and maintain longevity of equipment.
  • Identified and implemented new method for streamlining [Type] process that resulted in increased workflow by [Number]%.
  • Inspected alarm systems and [Type] monitors on [Timeframe] basis to comply with carbon monoxide and fire standards.
  • Cordially interacted with customers and displayed professional appearance as representative of company.
  • Sprayed insecticides and fumigants to prevent insect and rodent infestation.
  • Removed snow from sidewalks using shovels and [Type] equipment and placed rock salt to prevent falls.
  • Used [Type] and [Type] tools safely to complete [Type] and [Type] repair projects.
  • Performed repair work on [Type] and [Type] equipment, typically returning machines and tools to service within [Number][Timeframe].
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Assessed [Type] and [Type] property areas for damage caused by bad weather and notified [Job title] of findings.
  • Responded within [Number][Timeframe] to internal personnel inquiries and complaints regarding maintenance and repair, resulting in [Number]% increase in employee satisfaction.
  • Removed snow from sidewalks, driveways, and parking areas by applying [Type] chemicals.
  • Read blueprints and specifications to determine best methods to approach [Type] and [Type] projects.
  • Observed [Type] and [Type] safety protocols in field to prevent injuries and accidents.
  • Rectified [Type] and [Type] issues with minimal supervision and notified [Job title] of problems that required [Type] resolution.
  • Diagnosed and repaired mechanical machinery issues.
  • Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
  • Inspected [Type] equipment on [Timeframe] basis to quickly identify issues that could cause breakdowns.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Cleaned and restored building interiors damaged by fire, smoke or water.
  • Carefully followed [Job Title]'s written and verbal instructions in regards to each day's duties and assignments.
  • Secured all doors and windows after hours to prevent theft and trespassers.
  • Resolved issues through implementation of troubleshooting techniques.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Requisitioned supplies and equipment for cleaning and maintenance functions.
  • Placed trash, yard clippings and other types of debris in proper receptacles to keep grounds neat and manicured.
  • Resolved [Type] issues through implementation of troubleshooting techniques.
  • Cleaned [Type] and [Type] areas and disposed of debris and trash to keep walkways clear for personnel and visitors.
Education and Training
Colegio Educativo Lázaro ||San Juan , PR|11/2014High School Diploma
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Resume Overview

Companies Worked For:

  • Havaianas Puerto Rico
  • Tommy Hilfiger
  • Zen Spa
  • Ocasio Cleaning Service

School Attended

  • Colegio Educativo Lázaro

Job Titles Held:

  • Assistant Manager
  • Sales Associate
  • Maintenance Employee

Degrees

  • High School Diploma

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