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Assistant Manager Resume Example

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ASSISTANT MANAGER
Career Overview

Qualified CSR with 1-2 years in fast-paced customer service and call center environments.


Personable and professional under pressure.


Management driven to exceed sales goals and build long term relationships with customers.


Delivers positive experiences through high-quality customer care.


Highly enthusiastic customer service professional with 2 years client interface experience.

Core Strengths

Up-selling capability

Trusted key holder

Creative problem solver

MS Windows proficient

Proficient in cash management Local/state health laws knowledge Cash flow management

Credit card processing

POS systems expert

  • Active listening skills
  • Large cash/check deposits expert
  • Energetic work attitude
  • Inventory control familiarity
  • Store maintenance ability
  • Customer service expert
  • Adaptive team player
  • Opening/closing procedures
Accomplishments
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Financial Compiled inventory lists and worked with vendors for product pricing and special orders.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Work Experience
Assistant Manager
April 2014 to May 2015
Popeyes - Charlotte , NC
  • Consistently provided professional, friendly and engaging service.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Verified cash drawer against the day's receipts.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Stocked and maintained cleanliness of stations.
Prep Cook/Cashier
June 2015 to November 2015
Broulim's Super Market Inc. - Afton , WY

Prep vegetables, marinate chicken, know food handling safety rules, cash handling (counting back change, counting end of day till), know 3-way washing sink in kitchen, cook rice then carry 70+ lb rice cooker to rice warmer and transfer over, cook on hot grill top for 6+ hours a day.

Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Recommended, selected and helped locate merchandise based on customer needs and desires.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Deli Clerk
March 2013 to July 2013
Fred Meyer - City , STATE
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellentcustomer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Routinely moved and stocked food products weighing up to 50 pounds.
  • Diligently restocked work stations and display cases.
  • Prepped items for later use to save staff time during busy hours.
Educational Background
High School Diploma : Business Management, 2011Milwaukie High School - City, State, United States

Business Management

Skills

Cash flow, Cash handling, cash management, cashiering, Creative problem solver, Credit, excellent customer service, customer service, fast, food safety, frame, MS Windows, neat, policies, POS, problem solver, quality, Quick, selling, team player, Able to lift 50+ pounds, Professional and friendly, Strong public speaker

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Formatting
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Milwaukie High School

Job Titles Held:

  • Assistant Manager
  • Prep Cook/Cashier
  • Deli Clerk

Degrees

  • High School Diploma : Business Management , 2011

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