Assistant Manager Resume Example Crew Carwash

ASSISTANT MANAGER

Professional Summary

Proactive [Industry] manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Talented Assistant Manager with excellent conflict resolution skills and more than [Number] years of experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. Versed in [Software] operations and proficient in POS system operation.

Skills

Employee performance evaluations
Recruiting and interviewing
Issue resolution
Training
Cost Control
Employee scheduling
Strategic Planning
Data collection and analysis

Business planning
Sales growth
Attention to detail
Microsoft office Proficient
CPR certified
Leadership skills
Customer Service skills

Work History

Assistant Manager09/2018 to Current
Crew Carwash – Merrillville, Indiana

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Trained team members in successful strategies to meet operational and sales targets.
Monitored employee performance and developed improvement plans.
Coached team on effective upselling and cross-selling methods.
Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Interviewed, hired and trained [Number] staff associates and equipped to comply with company policies and procedures.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Applied customer feedback to develop process improvements and support long-term business needs.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Increased sales from $[Number] to $[Number] by driving operational efficiencies and building excellent customer rapport.
Assisted Manager in interview process of prospective employees and provided feedback.
Reduced financial discrepancies [Number]% by monitoring monetary transactions, including credit card sales and deposits.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Completed [Timeframe] inventory counts to verify stock levels, address discrepancies and forecast future needs.
Communicated with managers of other departments to maintain transparency.
Promoted to Assistant Manager after only [Number] months with company.
Compiled [Type] and [Type] reports to help senior leaders effectively plan business direction and operational strategies.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Planned team-building exercises to increase employee performance and job satisfaction.
Attended monthly sales meetings and reported pertinent information to employees.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Managed [Number][Job Title]s successfully in fast-paced environment through proactive communication and positive feedback.
Assessed workloads to meet seasonal fluctuation needs.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Onboarded new employees, including training, mentoring and new hire documentation.
Supervised and evaluated staff of [Number] including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Provided current employees options for additional training opportunities.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Customer Service/Dispatcher05/2016 to 09/2018
Kindermorgan – Bedford Park, IL

Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Listened to customer needs and desires to identify and recommend optimal products.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Improved operational efficiencies while managing customers requests, tank inventory and customers needs
Handled incoming calls and emails from customers regarding issues with deliveries.
Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.

Shift Lead Manager03/2005 to 05/2015
Walgreens – Valparaiso, IN

Set overall vision and provided team leadership.
Exercised composure under pressure and in escalated customer service scenarios.
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Completed after shift review reports to remind supervisors of completed work.
Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
Cooperated with coworkers to improve customer experience and manage storefront.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Trained back-up associates and led crew members in managing operations of storefront.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Measured team performance and reported metrics to leadership team members.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Provided supportive link between external customers and internal operations.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Coached crew members to optimize performance and motivate toward more efficient work.

Education

High School Diploma06/2006Valparaiso High School- Valparaiso, IN

Resume Overview

Companies Worked For:

Crew Carwash
Kindermorgan
Walgreens

School Attended

Valparaiso High School

Job Titles Held:

Assistant Manager
Customer Service/Dispatcher
Shift Lead Manager

Degrees

High School Diploma 06/2006

Assistant Manager Resume Example

Resume Score: 80%

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