assistant manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Proactive [Industry] manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Talented Assistant Manager with excellent conflict resolution skills and more than [Number] years of experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. Versed in [Software] operations and proficient in POS system operation.

  • Employee performance evaluations
  • Recruiting and interviewing
  • Issue resolution
  • Training
  • Cost Control
  • Employee scheduling
  • Strategic Planning
  • Data collection and analysis
  • Business planning
  • Sales growth
  • Attention to detail
  • Microsoft office Proficient
  • CPR certified
  • Leadership skills
  • Customer Service skills
Work History
Assistant Manager, 09/2018 to Current
LacosteGrand Prairie, TX,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored employee performance and developed improvement plans.
  • Coached team on effective upselling and cross-selling methods.
  • Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Interviewed, hired and trained [Number] staff associates and equipped to comply with company policies and procedures.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Increased sales from $[Number] to $[Number] by driving operational efficiencies and building excellent customer rapport.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Reduced financial discrepancies [Number]% by monitoring monetary transactions, including credit card sales and deposits.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Completed [Timeframe] inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Communicated with managers of other departments to maintain transparency.
  • Promoted to Assistant Manager after only [Number] months with company.
  • Compiled [Type] and [Type] reports to help senior leaders effectively plan business direction and operational strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Managed [Number] [Job Title]s successfully in fast-paced environment through proactive communication and positive feedback.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Supervised and evaluated staff of [Number] including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Provided current employees options for additional training opportunities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Customer Service/Dispatcher, 05/2016 to 09/2018
American Residential ServicesLake Orion, MI,
  • Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Improved operational efficiencies while managing customers requests, tank inventory and customers needs
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Shift Lead Manager, 03/2005 to 05/2015
Pitney BowesDenver, CO,
  • Set overall vision and provided team leadership.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Completed after shift review reports to remind supervisors of completed work.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Measured team performance and reported metrics to leadership team members.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Provided supportive link between external customers and internal operations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
High School Diploma: , Expected in 06/2006 to Valparaiso High School - Valparaiso, IN

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Resume Overview

School Attended

  • Valparaiso High School

Job Titles Held:

  • Assistant Manager
  • Customer Service/Dispatcher
  • Shift Lead Manager


  • High School Diploma

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