LiveCareer-Resume

assistant manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Skills
  • Sales monitoring
  • Product and service knowledge
  • Staff development
  • Product branding
  • Orientating and training
  • Merchandising
  • Staff training and development
  • Retail operations management
  • Customer relations
Experience
Assistant Manager, 07/2022 - Current
Brighton Collectibles Lynwood ~ Alderwood, WA,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant, 05/2020 - 06/2022
Arcelormittal Calvert, AL,
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls and recorded accurate messages.
  • Gathered and sorted data for inclusion in reports and files.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Used scheduling software to delegate resources and manage calendars.
  • Coordinated repairs for office equipment to keep equipment functional and running.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.
Crescent Beach Bar N Grill , 09/2019 - 06/2020
Brighton Collectibles Nashville ~ The Mall At Green Hills, TN,
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers to optimize guest dining experience.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Stocked service supply areas with tableware, garnishes and prepared food.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Assisted hostess by answering phones to take reservations or to-go orders.
  • Prepared checks to itemize and total meal costs and sales taxes.
  • Greeted guests with friendliness and professionalism.
  • Stocked service stations with ice, napkins and straws.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
Assistant Manager, 06/2017 - 04/2019
Sunoco Gas Station City, STATE,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
Summary

Dedicated team member with excellent communication skills and a pleasant demeanor. When counting cash to balance the cash drawer, be meticulous and quick. Good listening skills combined with a detail-oriented and attentive nature. To process customer payments efficiently, you should be able to operate cash registers and point-of-sale systems. Hardworking Cashier with a strong background in [manager ] environments, as well as a high level of accuracy and efficiency. By promoting current deals, we were able to increase sales. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Dedicated cashier with experience scanning and bagging customer items, processing payments, and keeping work areas tidy. Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean. Capable of accurately taking order information and quickly serving customers. Upselling target items and providing positive customer experiences to increase loyalty and repeat business. Proven track record of carefully managing funds to minimize inconsistencies. Exceeding customer expectations to increase customer loyalty and retention is something I'm passionate about. Work areas have a history of being kept clean, neat, and professionally organized. Pursuing a position with greater responsibilities and potential for advancement. Dedicated team member with excellent communication skills and a pleasant demeanor. High volume transactions Computer literate Customer direction Cash drawer balancing Shelf-cleaning Heavy lifting Excellent verbal communication Money management Cash Handling Cleaning and sanitizing Store merchandise handling Cash register operations Store cleanliness and appearance Sales Credit and collections Receipt and refund issuance Point-of-sale system operation Outgoing and enthusiastic Staff training

Motivated Manager with 15 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Attentive Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Education and Training
GED: Business, Expected in 01/2012
-
John Wood Community College - Quincy, IL
GPA:
Status -
Business Strategy POS operations: , Expected in
-
Quincy Sr High - Quincy, IL,
GPA:
Status - Security monitoring Store merchandise stocking
Certifications

Salesforce ServSafe

Project Management Professional (PMP)

  • Association for Project Management (APM)
,

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Resume Overview

School Attended

  • John Wood Community College
  • Quincy Sr High

Job Titles Held:

  • Assistant Manager
  • Assistant
  • Crescent Beach Bar N Grill
  • Assistant Manager

Degrees

  • GED
  • Business Strategy POS operations

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