assistant manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Well-trained Assistant Restaurant Manager promoting 16 years of expertise in food and beverage industry. Passionate leader with know-how to ensure positive working environment and employee retention. Great customer service and conflict resolution skills. Sharp Assistant Restaurant Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills. Knowledgeable professional dedicated to handling such responsibilities as employee hiring and training. Pursuing an Assistant Restaurant Manager role where a strong background in the food and beverage industry in Knoxville, Pigeon Forge, Gatlinburg would be highly valued. Energetic culinary professional with blend of creativity, passion for food and exceptional cooking skills. Work well as dynamic leader in high-pressure family to fine dining restaurant settings.
Managed schedules, accepted time off requests and found coverage for short shifts.
Kept employees operating productively and working on task to meet business and customer needs.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Tracked receipts, employee hours and inventory movements.
Trained and mentored new employees to maximize team performance.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained back-up associates and led crew members in managing operations of storefront.
Supervised employees and oversaw quality compliance with company standards for food and services.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Exercised composure under pressure and in escalated customer service scenarios.
Cooperated with coworkers to improve customer experience and manage storefront.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Server, 07/2006 - 06/2015 Vitality Senior Living – Henrico, VA,
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Restocked salad bar and buffet for lunch and dinner service.
Bussed and reset many tables per shift, working efficiently to keep dining room and work areas clean.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Prepared beverages and filled food orders for customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Managed food resources, memorized orders and wrote patron's food orders on slips in 206-seat restaurant.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma: , Expected in 05/1983 - Horace Maynard High School - Maynardville, TN, GPA: Status -
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