assistant manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Experienced professional with 8-year background in management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all types of management, including customer service, payroll and merchandising. Proficient in Microsoft Office and PowerPoint. Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.
Skills
Issue and conflict resolution
Contract development and management
Capital improvement planning
Systems and automation applications
Key accounts and territory management
Project management
Staff development
Brand management
Lead generation
Plexis POS system operations
Loss prevention
Effective team player
High-energy attitude
Organizational strengths
Employee scheduling
MS Office proficient
Flexible scheduling
Detail-oriented
Savvy negotiator
Inventory control procedures
Advanced mathematical aptitude
Office equipment proficiency
Proficient in MS Office
Superb sales professional
Strong communication skills
Inbound and outbound calling
Invoice processing
Resolution-oriented
Time management
Superior communication skills
Excellent multi-tasker
Cheerful and energetic
Adaptive team player
Superior organization skills
Experience
03/2009 to 06/2012
Assistant ManagerShakey's Pizza – Downey, CA,
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Supervised all departments even the fast food restaurant with over 15 employees and monthly budget.
Had to keep inventory of all products and waist that came in and out of the store
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Greeted and assisted all customers daily in high-traffic retailer.
Maintained open and professional team relationships to quickly identify and resolve issues.
Managed day-to-day operations, including supervision and assignment delegation for 15-20-member team.
05/2012 to 08/2014
ManagerHologic – Washington, DC,
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Planned and prepared workflow schedules, delegating tasks for 15member team.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Enhanced sales by implementing merchandising and promotional improvements.
Enforced company policies and procedures to strengthen operational standards across departments.
Evaluated employee performance and developed improvement plans.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Organized schedules, workflows and shift coverage to meet expected business demands.
11/2014 to 06/2016
Sales ManagerCludo – Minneapolis, MN,
Researched and capitalized on emerging opportunities to build business and expand customer base.
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
Analyzed and assessed market shifts to maximize opportunities and establish possible leads.
Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
Managed revenue strategies, sales and customer engagement tactics, increasing client base 80%.
Managed and maintained client book of 150 accounts and weekly sales records.
07/2016 to 03/2017
ManagerHologic – Austin, TX,
Supervised all departments with over 20 employees and a base budget each month.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Reviewed performance reports and used data to develop continuous improvement initiatives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Executed new training initiative to improve skills and develop leaders from within.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Led employee performance reviews and discussed improvement strategies with each team member.
Coordinated day-to-day and long-term activities within various business platforms.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 80%.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Trained 20 plus employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.
Education and Training
Expected in 05/1995 to to
High School Diploma: Wayne County High School - Waynesboro, MS GPA:
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