assistant manager resume example with 7+ years of experience
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Agile and adaptable team leader with stellar Customer Service and Retail history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Motivated assistant manager with demonstrated knowledge of Customer Service and Retail best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 8 years of experience in field and ready to take on challenging, growth-oriented.
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- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Provided information to customers regarding Jessica Stewart's charge card and helped to open and activate new accounts.
- Regularly exceeded daily sales and product add-on quotas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained cash drawer of $300 or more per shift
- Provided primary customer support to internal and external customers in fast-paced environment.
- Leveraged sales expertise to promote toll pass, prepaid fuel, SXM Radio, GPS systems and capitalize on upsell opportunities.
- Responded to customer requests for products, services and company information.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained car rental return lot, taking in more than 100 cars per day
- Engaged in professional networking to maintain strong relationships.
- Actively listened to customers, handled concerns quickly.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Greeted over 40 people per event.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Reviewed weekly sales circulars and monitored price changes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Greeted over 75 customers per day
University of Phoenix - Tempe, AZ
William J. Bogan High School - Chicago, IL,
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Resume Overview
School Attended
- University of Phoenix
- William J. Bogan High School
Job Titles Held:
- Assistant Manager
- Customer Service Representative
- Event Promoter
- Cashier
Degrees
- BBA
- High School Diploma
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