Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Motivated Assistant Manager brings more than 5 years of Guest Services experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations. Detail-oriented Assistant Manager offers progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Confident with exemplary time management and customer relation skills. Successful leader with more than 5 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.
Skills
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Experience
Assistant Manager, 07/2019 - 08/2021
Mfa Oil – Vinita, OK,
Mfa Oil – Vinita, OK,
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Planned and prepared workflow schedules, delegating tasks for 20-member team.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Oversaw team development according to industry service standards to further customer loyalty.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Supported sales management initiatives to optimize business development.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Trained team of 20 to deliver outstanding customer service, boosting customer satisfaction ratings.
Laborer, 01/2021 - 04/2021
Wood Plc – Buffalo, WY,
Wood Plc – Buffalo, WY,
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Adhered to all OSHA operating and safety standards and company policies, rules, regulations and procedures.
- Performed heavy labor such as ditch digging, paving and hauling.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Reported safety violations to supervisor to reduce risks and accidents.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Monitored team member work and assisted with accomplishing objectives.
- Operated overhead lifts to move heavy and bulky work materials.
- Participated in company training sessions to improve skills and boost process knowledge.
- Reduced wasteful spending by accurately cutting materials according to specifications.
- Mitigated process down time by training new employees on best practices and protocols.
- Installed bracing, padding or strapping to prevent shifting or damage to items being transported.
Crew Member, 06/2016 - 06/2019
Arby's, Llc – Union City, TN,
Arby's, Llc – Union City, TN,
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in all areas of operations.
- Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Verified orders and bagged items for easy transport.
- Maintained order of customer and crew member work areas.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Completed carpentry work, including installing crown molding and wood flooring to meet customer preferences.
- Totaled bills, accepted payments and returned change.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Calibrated repaired systems to meet performance specifications outlined by manufacturers.
- Prepared fast food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Education and Training
High School Diploma: , Expected in 05/2018
Salem High School - Salem, MO,
Salem High School - Salem, MO,
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School Attended
- Salem High School
Job Titles Held:
- Assistant Manager
- Laborer
- Crew Member
Degrees
- High School Diploma
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