Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated Assistant Manager brings more than 5 years of Guest Services experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations. Detail-oriented Assistant Manager offers progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Confident with exemplary time management and customer relation skills. Successful leader with more than 5 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.

Skills
  • Product and service knowledge
  • Training and development
  • Strategic Planning
  • Orientating and training
  • Microsoft Office expertise
  • Time Management
  • Staff development
  • Customer relations
  • Project management abilities
  • Payment processing
  • Cash counting machine operations
  • Staff mentoring
  • Cash management
  • Liquor regulations and compliance
  • Credit and cash transactions
  • Product recommendations
  • Issue resolution
  • Effective customer upselling
  • Safety behaviors expertise
  • Standard operating procedures understanding
  • Materials handling
  • Recordkeeping abilities
  • Decision-making
  • Microsoft Office
  • Analytical
  • Friendly, positive attitude
Experience
Assistant Manager, 07/2019 - 08/2021
Mfa Oil Vinita, OK,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 20-member team.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Trained team of 20 to deliver outstanding customer service, boosting customer satisfaction ratings.
Laborer, 01/2021 - 04/2021
Wood Plc Buffalo, WY,
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Adhered to all OSHA operating and safety standards and company policies, rules, regulations and procedures.
  • Performed heavy labor such as ditch digging, paving and hauling.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Reported safety violations to supervisor to reduce risks and accidents.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Monitored team member work and assisted with accomplishing objectives.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Participated in company training sessions to improve skills and boost process knowledge.
  • Reduced wasteful spending by accurately cutting materials according to specifications.
  • Mitigated process down time by training new employees on best practices and protocols.
  • Installed bracing, padding or strapping to prevent shifting or damage to items being transported.
Crew Member, 06/2016 - 06/2019
Arby's, Llc Union City, TN,
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed all fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Completed carpentry work, including installing crown molding and wood flooring to meet customer preferences.
  • Totaled bills, accepted payments and returned change.
  • Assembled structural components, replacing parts to meet regulatory code standards.
  • Calibrated repaired systems to meet performance specifications outlined by manufacturers.
  • Prepared fast food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Education and Training
High School Diploma: , Expected in 05/2018
-
Salem High School - Salem, MO,
GPA:

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Resume Overview

School Attended

  • Salem High School

Job Titles Held:

  • Assistant Manager
  • Laborer
  • Crew Member

Degrees

  • High School Diploma

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