Assistant Manager Resume Example Company Name

JacquilynFithian

Summary

Motivated Assistant Manager brings more than 5 years of Guest Services experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations. Detail-oriented Assistant Manager offers progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Confident with exemplary time management and customer relation skills. Successful leader with more than 5 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.

Skills

Product and service knowledge
Training and development
Strategic Planning
Orientating and training
Microsoft Office expertise
Time Management
Staff development
Customer relations
Project management abilities
Payment processing
Cash counting machine operations
Staff mentoring
Cash management

Liquor regulations and compliance
Credit and cash transactions
Product recommendations
Issue resolution
Effective customer upselling
Safety behaviors expertise
Standard operating procedures understanding
Materials handling
Recordkeeping abilities
Decision-making
Microsoft Office
Analytical
Friendly, positive attitude

Experience

Assistant Manager | 07/2019 to 08/2021
Company Name - City, State

Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for 20-member team.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw team development according to industry service standards to further customer loyalty.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Supported salesmanagement initiatives to optimize business development.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Trained team of 20 to deliver outstanding customer service, boosting customer satisfaction ratings.

Laborer | 01/2021 to 04/2021
Company Name - City, State

Maintained clean, safe working environment by removing waste from job site prior to shift completion.
Adhered to all OSHA operating and safety standards and company policies, rules, regulations and procedures.
Performed heavy labor such as ditch digging, paving and hauling.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
Collaborated with team members to complete assigned tasks and meet tight deadlines.
Reported safety violations to supervisor to reduce risks and accidents.
Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
Monitored team member work and assisted with accomplishing objectives.
Operated overhead lifts to move heavy and bulky work materials.
Participated in company training sessions to improve skills and boost process knowledge.
Reduced wasteful spending by accurately cutting materials according to specifications.
Mitigated process down time by training new employees on best practices and protocols.
Installed bracing, padding or strapping to prevent shifting or damage to items being transported.

Crew Member | 06/2016 to 06/2019
Company Name - City, State

Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Packed all fast food products in approved containers, cups and bags.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Prepared quality products while maintaining portion control and presentation within service goal times.
Drove team success by completing assigned task quickly and accurately.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Upheld high standards of productivity and quality in all areas of operations.
Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
Observed safety precautions and practices when using heavy machinery and equipment.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Restocked supplies, removed trash and cleaned areas.
Answered customer questions and took orders.
Verified orders and bagged items for easy transport.
Maintained order of customer and crew member work areas.
Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Completed carpentry work, including installing crown molding and wood flooring to meet customer preferences.
Totaled bills, accepted payments and returned change.
Assembled structural components, replacing parts to meet regulatory code standards.
Calibrated repaired systems to meet performance specifications outlined by manufacturers.
Prepared fast food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.

Education and Training

Salem High School - City

High School Diploma

05/2018

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Assistant Manager Resume Example

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