Hardworking and reliable individual with strong ability in multi-tasking and efficiency. Offering leadership skills, and learning agility. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Product and service knowledge
Customer relations
Customer rapport
Orientating and training
Time Management
Merchandising
Computer literate
Greenbits/Flowhub
Metrc
Education and Training
Brighton High SchoolBrighton, COExpected in 05/1998 – –High School Diploma: - GPA:
Experience
Domino's - Assistant Manager Tomball, TX, 08/2018 - Current
Planned and prepared workflow schedules, delegating tasks for 25 team members
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Enforced company policies and procedures to strengthen operational standards across departments.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Assisted GM in evaluating employee performance and cultivating improvement initiatives.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Chimes - Clerk II Washington, DC, 09/2008 - 06/2018
Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Supported office clerical functions using word processing and other software, email and office machines.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Trained office professionals on administrative procedures to keep file handling consistent and accurate.
Organized computer-based information to minimize errors.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Hei Hotels & Resorts - PBX Operator Chicago, IL, 01/2005 - 07/2008
Answered up to 300 calls per day in fast-paced environment, transferring callers to appropriate personnel.
Managed corporate phone services for bustling business with 800 employees by routing calls quickly and accurately.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Operated telephone switchboard of 200 employees and routed calls to correct destination.
Completed connections between callers, departments and professionals.
Handled incoming calls with friendly and cheerful attitude for organization using 9-line system.
Took messages from callers and accurately relayed details to intended staff.
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