Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Forward-thinking [Job Title] with proven history of leadership, planning and problem solving. Adept collaboration with [Job title] to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Staff training and development
  • Strategic Planning
  • Training and development
  • Time Management
  • Staff development
  • Customer relations
  • Merchandising
  • Product and service knowledge
  • Project management abilities
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Avid Pro Tools
  • Orientating and training
  • Retail operations management
  • Business development understanding
06/2021 to 12/2021
Assistant Manager Mhc Equity Lifestyle Properties Park City, KY,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
12/2016 to 08/2017
Lead Sales Associate Trek Bikes Concord, CA,
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Created eye-catching merchandise displays to entice customers into store.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Researched items at other locations to find products requested by shoppers.
  • Negotiated sales and pricing with new and existing clients.
  • Marketed brand and products to drive revenue growth.
  • Conducted high volume of promotional sales calls to increase client base.
  • Cross-trained on different positions to best support team during peak periods.
  • Assisted with training, development and mentoring of sales employees.
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Coached other employees in customer service strategies and successful selling techniques.
  • Managed organization's largest region, performed full sales cycle duties, and increased annual sales.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Applied lead generating methods in high number of cold calls per day.
  • Strengthened product branding initiatives, promoting [Number] medical product lines to generate sales and exceed targets.
  • Earned [Number]% (ranked [Number] of [Number]) growth rate by executing effective consultative sales.
  • Reduced process lags by training employees on sales strategies, protocol and best practices.
  • Projected more than $[Amount] in sales and achieved [Number]% of target.
  • Exceeded department expectations for productivity and accuracy levels.
  • Exceeded quota by [Number]% across all [Number] platforms, achieving overall sales leader status.
  • Created strategic plans to improve market share, grow customer numbers and increase revenue by [Number]% across [Number] quarters.
  • Led sales planning, development and account management for [Type] territory.
  • Stayed up to date on [Industry] market trends and available offerings.
  • Optimized revenue levels by developing engaging promotional programs.
  • Achieved company growth for several consecutive years through market expansion and sales.
  • Reduced process lags by training employees on sales strategies, protocols and best practices.
  • Successfully closed sales on [Number] deals that had been deemed unsalvageable by being honest, patiently answering questions and [Type of Skill].
  • Led and enabled team of [Number] representatives in driving sales and revenue opportunities during lean spending periods.
  • Managed and retained existing client accounts.
  • Hired and trained [Number] team members to carry out department tasks.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.
  • Supported sales management initiatives to optimize business development.
  • Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
  • Developed resources and tools to support sales associates in rendering exceptional customer service.
  • Coached employees on sales techniques and best practices, improving upselling [Number]%.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Asked open-ended questions to determine customer requirements and help identify correct products and services.
  • Empowered team to exceed sales quotas through regular training, effective coaching and close mentoring.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system and [Task].
  • Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
  • Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Communicated sales goals and key performance indicators to employees.
  • Managed cash register operations using POS system and processed sales and returns.
  • Delegated tasks to maintain efficient workflow.
  • Achieved sales targets regularly to enable sustained growth.
03/2015 to 09/2015
Sales Associate Total Wine Houston, TX,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Coordinated activities with other departments to ensure quality customer service.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Worked with fellow sales team members to achieve group targets.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
06/2014 to 11/2014
Dietary Aid Mccomb Nursing And Rehabilitation Center, Llc Mccomb, MS,
  • Served specific meals to patients with special dietary needs.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Stocked food and other supplies for main kitchen and units.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Reported and documented resident changes in consumption or behaviors.
  • Gathered soiled tablecloths and dietary linens and delivered to laundry.
  • Cleaned and maintained dining room during and after each meal service.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Developed and oversaw preparation of specialized diets.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
  • Calculated nutritional requirements to assess adequacy of diet and nutrition support.
  • Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
  • Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
  • Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
  • Researched and identified ingredients and nutritional components of foods, diets and menu choices.
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
Education and Training
Expected in 01/2014
High School Diploma:
Lowell High School - Lowell, IN,

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School Attended

  • Lowell High School

Job Titles Held:

  • Assistant Manager
  • Lead Sales Associate
  • Sales Associate
  • Dietary Aid


  • High School Diploma

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