Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Forward-thinking [Job Title] with proven history of leadership, planning and problem solving. Adept collaboration with [Job title] to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Staff training and development
Strategic Planning
Training and development
Time Management
Staff development
Customer relations
Merchandising
Product and service knowledge
Project management abilities
Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Avid Pro Tools
Orientating and training
Retail operations management
Business development understanding
Experience
06/2021 to 12/2021
Assistant ManagerMhc Equity Lifestyle Properties – Park City, KY,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw team development according to industry service standards to further customer loyalty.
Enhanced sales by implementing merchandising and promotional improvements.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
12/2016 to 08/2017
Lead Sales AssociateTrek Bikes – Concord, CA,
Processed payments and returned accurately receipts, cash, coin and cards to customers.
Checked store shelves and restocked products from inventory in back room.
Greeted patrons warmly at store entrance and offered assistance with finding needed items.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Scanned and bagged items and operated cash register to check out store patrons.
Created eye-catching merchandise displays to entice customers into store.
Monitored performance of sales team and implemented improved methods to close gaps.
Received shipments, signed off on packages and documented incoming items in computer system.
Trained and developed new team members to improve product knowledge and selling abilities.
Researched items at other locations to find products requested by shoppers.
Negotiated sales and pricing with new and existing clients.
Marketed brand and products to drive revenue growth.
Conducted high volume of promotional sales calls to increase client base.
Cross-trained on different positions to best support team during peak periods.
Assisted with training, development and mentoring of sales employees.
Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
Greeted customers, clarifying needs and identifying solutions to close sales.
Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
Coached other employees in customer service strategies and successful selling techniques.
Managed organization's largest region, performed full sales cycle duties, and increased annual sales.
Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Applied lead generating methods in high number of cold calls per day.
Strengthened product branding initiatives, promoting [Number] medical product lines to generate sales and exceed targets.
Earned [Number]% (ranked [Number] of [Number]) growth rate by executing effective consultative sales.
Reduced process lags by training employees on sales strategies, protocol and best practices.
Projected more than $[Amount] in sales and achieved [Number]% of target.
Exceeded department expectations for productivity and accuracy levels.
Exceeded quota by [Number]% across all [Number] platforms, achieving overall sales leader status.
Created strategic plans to improve market share, grow customer numbers and increase revenue by [Number]% across [Number] quarters.
Led sales planning, development and account management for [Type] territory.
Stayed up to date on [Industry] market trends and available offerings.
Optimized revenue levels by developing engaging promotional programs.
Achieved company growth for several consecutive years through market expansion and sales.
Reduced process lags by training employees on sales strategies, protocols and best practices.
Successfully closed sales on [Number] deals that had been deemed unsalvageable by being honest, patiently answering questions and [Type of Skill].
Led and enabled team of [Number] representatives in driving sales and revenue opportunities during lean spending periods.
Managed and retained existing client accounts.
Hired and trained [Number] team members to carry out department tasks.
Made outbound sales calls to contact prospective leads, using effective communication skills.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.
Supported sales management initiatives to optimize business development.
Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
Maintained accurate and attractive merchandise displays to maximize purchases.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
Developed resources and tools to support sales associates in rendering exceptional customer service.
Coached employees on sales techniques and best practices, improving upselling [Number]%.
Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Managed inventory shrinkage improvement program to reduce theft and loss.
Asked open-ended questions to determine customer requirements and help identify correct products and services.
Empowered team to exceed sales quotas through regular training, effective coaching and close mentoring.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system and [Task].
Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
Engaged shoppers, providing assistance and information on merchandise and product features.
Communicated sales goals and key performance indicators to employees.
Managed cash register operations using POS system and processed sales and returns.
Delegated tasks to maintain efficient workflow.
Achieved sales targets regularly to enable sustained growth.
03/2015 to 09/2015
Sales AssociateTotal Wine – Houston, TX,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Coordinated activities with other departments to ensure quality customer service.
Met merchandise processing standards and maintained organized and accessible work area.
Acted as initial contact in addressing customer concerns.
Built trusting relationships with customers by making personal connections.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Worked with fellow sales team members to achieve group targets.
Prepared cash deposits up to $[Amount] with zero discrepancies.
06/2014 to 11/2014
Dietary Aid Mccomb Nursing And Rehabilitation Center, Llc – Mccomb, MS,
Served specific meals to patients with special dietary needs.
Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
Assisted patients with special needs to eat meals, providing kindness and patience.
Set tables before patients arrived to maintain meal plan productivity.
Stocked food and other supplies for main kitchen and units.
Delivered snacks to nurse station for distribution to specific residents.
Reported and documented resident changes in consumption or behaviors.
Gathered soiled tablecloths and dietary linens and delivered to laundry.
Cleaned and maintained dining room during and after each meal service.
Worked closely with team members to update cleaning protocols and increase aide efficiency.
Developed and oversaw preparation of specialized diets.
Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
Calculated nutritional requirements to assess adequacy of diet and nutrition support.
Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
Researched and identified ingredients and nutritional components of foods, diets and menu choices.
Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
Education and Training
Expected in 01/2014
High School Diploma: Lowell High School - Lowell, IN, GPA:
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